Installation Coordinator

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Training & development

Installation Coordinator

Location:

Salt Lake City, UT (In-Office) Company:
Closets by Design –Utah

Employment Type:

Full-Time - M to F / Saturdays as Needed Start Time: 7:00 AM

• Ensure timely scheduling of all installations based on project timelines, product readiness, and installer availability.
• Coordinate between departments to keep all parties aligned.
• Create and manage install calendars to prevent overbooking, underbooking, or scheduling conflicts.
• Confirm site readiness before sending installers (e.g., site access).

• Verify that all materials and components are ready and inspected prior to scheduling install/service.
• Verify timeline with Production and Inventory when scheduling services.

• Serve as the primary point of contact for customers regarding install scheduling and expectations.
• Communicate clear timelines, prep instructions, balance due, and install day details to clients.
• Proactively update customers on delays, changes, or follow-up work.

• Assign the appropriate installation crew based on project complexity and availability.
• Ensure installers have the correct plans, materials, hardware, and documentation before arriving on site.
• Track and document installer performance and issues for future reference or training.
• Track apprentice over‑time, assign days off if and when needed.

• Maintain accurate records of all installs, including:
• Scheduled dates
• Completion status
• Issues encountered
• Service orders
• Report delays or recurring problems to operations/management.

• Be proactive in resolving on‑site issues that may arise during installation.
• Coordinate follow‑up work (e.g., punch list items, touch‑ups, missing parts) in a timely manner.
• Escalate major concerns (e.g., safety, customer dissatisfaction, contractor conflict) appropriately.

• Ensure the installation meets company standards and design intent.
• Collect feedback or photos from installers/customers to verify quality.
• Follow up on installs to ensure any issues are addressed quickly and professionally.

• Identify opportunities to improve install workflows, documentation, or communication.
• Participate in team meetings to share feedback from field experiences.

• Willingness to Improve:
  Committed to learning and growing.
• Customer Satisfaction:
  Relentlessly focused on delighting our customers.
• Commitment:
  Always working toward the greater good of the team and company.
• Discipline:
  Consistency and attention to detail in every task.
• Integrity:
  Upholding the trust of our clients, coworkers, and company.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Closets By Design Corporate.