Field Service Technician

Field Service Technician

Functional area:

Service

Onsite or Remote:
Onsite

Country/Region: US

City:
Salt Lake City

Location:

Salt Lake City, Utah, US, 84104

Company name:
Epiroc

Date of posting:
Jun 30, 2026

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Paid Vacation
• Paid Sick Time

At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers’ productivity. We focus on spare parts supply, professional service, support solutions and training.

Field Service Technicians provide thorough service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs or promoting our product capabilities in the case of a test or demo. This individual will be responsible for displaying specialized expertise and skill when troubleshooting, repairing and installing parts, as needed to maintain the equipment. It is expected that this work be executed with a sense of urgency, while not compromising Epiroc’s high quality standards.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. Employees will be expected to sit for extended periods if needed, use hands to feel and reach with hands and arms, talk and hear.

Company provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.

Salt Lake City, Utah

Flexible shifts as per customer requirement. Must be available to work during night shifts when required.

Upto 84 hours a week

Shifts and days will vary to align with customer requirements.

• Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory
• Complete daily work assignments as requested from the customer or supervisor
• Ability to use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site
• Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field
• Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority. Work sustainably, being conscious of the environmental impact
• Maintain courteous and professional demeanor and communication with customers and internal staff at all times

In addition to the tasks outlined in Level 1, the Level 2 technician will be responsible for:

• Provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims
• Communicates service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, e‑mail and telephone communication
• Be able to support varied activities, with simultaneous project and deadlines in a fast‑paced environment

In addition to the tasks outlined in Level 1 and 2, the Level 3 technician will be responsible for:

• Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers
• Rebuild various complete components to OEM specifications in service shop
• Ability to perform essential functions of the job on the various equipment types supporting all business line areas
• Serve as a…