Installation Technician; Baltimore, MD

Job Description

Under the direction of a Journeyman Commercial Installer, our well-trained Won-Door technicians are responsible for assisting with the installation of large and complex doors with mechanical, electronic and code-compliance aspects. As the face of the company, we rely on our Won-Door technicians to provide an outstanding experience to our general contractor and end-user customers while installing and servicing our life-saving fire and security doors.

Technicians work from their own homes and use their own trucks, with products to be installed shipped directly to the job sites. Jobs are dispatched to our technicians by a support team based at Won-Door's headquarters in Salt Lake City, Utah. During their training period, the trainee will travel with the journeyman and stay local to the work that is scheduled.

This position will be based in the greater Baltimore, MD/Washington D.C. area.

Under the direction of a Journeyman Commercial Installer, our well-trained Won-Door technicians are responsible for assisting with the installation of large and complex doors with mechanical, electronic and code-compliance aspects. As the face of the company, we rely on our Won-Door technicians to provide an outstanding experience to our general contractor and end-user customers while installing and servicing our life-saving fire and security doors.

Technicians work from their own homes and use their own trucks, with products to be installed shipped directly to the job sites. Jobs are dispatched to our technicians by a support team based at Won-Door's headquarters in Salt Lake City, Utah. During their training period, the trainee will travel with the journeyman and stay local to the work that is scheduled.

This position will be based in the greater Baltimore, MD/Washington D.C. area.

• Key Responsibilities
  • Assist with installation of equipment in an efficient, safe and professional manner.
  • Assist with performing maintenance on automatic, accordion door systems.
  • Learn to diagnose faulty equipment and identify causes of malfunction.
  • Read and understand complex installation/service schematics and wiring diagrams.
  • Work with dispatch to optimize labor revenue and efficiency.
  • Use hand and power tools in compliance with OSHA standards.
  • Complete work orders using computer-based documents.
  • Project a positive image when interacting with customers and coworkers.
  • Collaborate with parts and sales departments; report customer issues promptly.
  • Travel regularly; overnight travel required.
  • Work independently and make autonomous decisions.
  • Train and support new Technicians when needed.
  • Drive safely and efficiently to job sites.
  • Support and comply with all safety programs and procedures.
  • Perform work in diverse customer environments, including outdoor exposure.

• Skills & Abilities
  • Advanced mechanical and electrical skills
  • Advanced troubleshooting ability
  • Excellent customer service and communication skills
  • Ability to read blueprints, schematics, and installation instructions
  • Competency using power tools and digital platforms for documentation
    
    Ability to work independently and in a team setting
  • Flexible and adaptable to changing schedules and environments

Valid driver's license required. Clean driving record required.

• High school diploma or GED required.
• Experience in commercial construction preferred.
• Proven experience in mechanical/electrical troubleshooting required.

Technicians work in various environments such as construction sites, hospitals, retail, business offices, and pharmaceutical facilities. Regular exposure to moving mechanical parts and weather conditions is expected. Frequent exposure to wet/humid conditions, airborne particles, extreme…