County Outreach Case Manager - Part Time

Description

Schedule: Tuesdays 9am-11am (mandatory), with initial flexibility to create a 24 hr/week schedule within the Homeless Outreach Program's standard M-F, 8am-5pm schedule.

• 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• Employee Referral Program including cash bonuses and paid time off.

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness.

We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.

This position provides part-time outreach case management services to unsheltered individuals and/or families in Salt Lake County. Objectives will be to create supportive relationships with homeless individuals through street outreach and provide case management support towards individual stabilization and permanent housing. Additionally, they will work to engage and educate community members on homelessness issues, helping them to gain a better understanding of homelessness issues and empowering them to participate in resolutions.

• Assist clients in developing goals/service plan that will help them overcome homelessness, identify and address barriers to obtaining/maintaining housing. Including but not limited to CE Enrollments, Case plans, CTG, housing waitlist etc.
• Maintain a caseload of up to 7 individuals
• Identify priority needs, (i.e. Pregnancy, IV/IM substance user, dual diagnosis, and other medical conditions) and coordinate services as needed.
• Participate in regularly scheduled clinical case reviews in order to ensure appropriate case planning and referral of clients to the most appropriate service provider.
• Provide direct, Trauma Informed Care case management services to clients, including crisis intervention, outreach, ongoing assessments (i.e. , SPDAT, Lethality Assessment, Crises response plans etc.), goal setting, creative problem solving, agency and community resource utilization, and network building.
• Maintains client records, enters case management notes in the UHMIS system, and collects any statistical data as required, and participate in research and/or special projects as needed, as directed and both timely and consistently.
• Assess medical emergencies, and provides immediate and professional response to any emergency following appropriate policies and procedures. (contacting emergency medical, utilize Naloxone kits, LAP assessments, Crisis response planning, Etc.)
• Maintain a positive working relationship with community partners, team members, community members, business owners, emergency services, PD, and all other community or government stakeholders.
• Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices.
• Evaluate own performance to increase effectiveness as an Outreach Case Manager.
• Assist clients with moving belongings into housing.
• Assist with community education, training, response, and problem solving around homelessness issues in Salt Lake City.
• Ability to safely use agency vehicles to provide transportation.
• Attend work on a punctual, regular, and predictable basis.
• Perform other functions as necessary or assigned.
• Attend work as scheduled and arrive at the designated time for a total of 24 hours per week.
• Work must be performed on-site due to the need to provide direct client care.

• Proactively expand and integrate knowledge of community resources.
• Work closely with team members and community partners to provide continuity of care to clients.
• Attend community meetings as needed to enhance the work of the outreach team.
• Maintaining a vehicle that is stocked with needed supplies, with adequate gas in the van and ensure its cleanliness, both inside and outside. Maintain client confidentiality…