Resident Outreach Coordinator

Resident Outreach Coordinator Job Summary

The Resident Outreach Coordinator for Residential Education position is a full‑time, live‑on campus 12 months of the year, professional staff position within the Office of Residence Life (ORL) and the Office of the Dean of Students (ODOS), within the Student Affairs Division at the University of Utah. Reporting to the Associate Director of Campus Support and Intervention, the Resident Outreach Coordinator (ROC) oversees the management of residents of concern in a campus residential community of just under 7,000 residents.

The ROC supports the retention and graduation of students by providing support and referral to resources. Under the guidance of the Office of the Dean of Students, the ROC will coordinate day‑to‑day resident of concern assistance.

This role requires living on campus and includes on‑call responsibilities within an assigned area and across campus as needed.

The Office of the Dean of Students is part of Student Affairs. Student Affairs is comprised of over 20 departments and is focused on supporting student well‑being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students.

As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.

Starting Annual Salary: $53,167

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An Apartment:
Furnishings available, including all utilities and internet.

At the University of Utah, we are committed to ensuring our staff feels at home while living on campus. To support this, we offer an inclusive partner policy, allowing staff to live with their partners, family, or roommates as they choose. We also permit pets (cats, dogs, fish, birds, etc.), in accordance with the Office of Residence Life pet policy.

• Manage resident of concern cases from beginning to completion.
• Utilize Symplicity's Advocate software to document incoming and outgoing communications, including behavioral reports, requests for campus resources, meeting notes, document collection, and action logs.
• Use various methods of contact to speak with residents of concern and align with the correct resource(s).
• Respond to communications from concerned campus and community members regarding new and existing residents of concern.
• Investigate and report relevant information on cases.
• Meet with residents and otherwise engage with them through various means to identify areas of concern and to provide information, guidance, and support as appropriate to the situation.
• Utilize NaBITA's risk rubric to identify concerning behavior and implement appropriate interventions.
• Track trends or changes in student behavior and assess for ongoing interventions.
• Assist residents with social services needs including referral to campus and community resources.
• Appropriately coordinate with other University personnel, public safety officers, government agencies, and family members when responding to students in distress.
• Conduct follow‑up inquiries regarding threat assessment cases.

• Coordinate outreach efforts to the University community regarding student behavioral concerns, intervention strategies, and current national and university trends in behavioral intervention.
• Develop communication materials in a variety of media to support outreach efforts.
• Develop and maintain appropriate manuals, forms, and procedures.
• Design, organize, and facilitate educational programs and ongoing training for the Office of Residence Life, Student Affairs and other campus staff, including but not limited to care and support.

• Provide administrative support to the Associate Director of Campus Support and Intervention. Direct day‑to‑day operations of resident outreach and follow‑up with cases.
• Assist in the development and proper interpretation of policies and…