Valor GPD Case Manager

We help people build lives of meaning, purpose, and recovery.

Salt Lake City, Utah | firststephouse.org

IS THIS YOU?

This role isn't for everyone.

The veterans we serve have often been failed by multiple systems before they arrive at Valor House. Many are navigating homelessness, serious mental illness, substance use disorders, chronic medical conditions, legal challenges, or all of the above.

You're the type of person who doesn't give up on people when things get complicated.

You know that housing is more than a roof over someone's head. It's stability. It's dignity. It's the foundation for recovery.

You enjoy building relationships with people who may be skeptical of services  can balance empathy with accountability. You know how to navigate community resources, solve problems creatively, and celebrate small victories that eventually become life-changing outcomes.

Most importantly, you believe that every veteran deserves the opportunity to build a meaningful life after service.

If that sounds like you, keep reading.

WHY VALOR HOUSE?

Valor House serves veterans and former service members experiencing homelessness or housing instability. We are proud to operate Utah's only Grant and Per Diem (GPD) program serving female veterans while also providing services for male veterans through multiple housing and support programs.

As a Valor GPD Case Manager, you'll work alongside a dedicated multidisciplinary team helping veterans secure housing, increase income, access healthcare, connect with benefits, and move toward long-term independence.

Unlike many case management positions, you'll have a manageable caseload and the support needed to do meaningful work rather than simply checking boxes.

YOU MIGHT BE A FIT IF...

• You believe housing is the foundation for recovery.
• You enjoy helping people navigate complex systems and remove barriers to success.
• You remain calm and solution-focused during crises.
• You are skilled at building trust with individuals who may be hesitant to engage.
• You understand that progress isn't always linear and can celebrate small wins.
• You want your work to have a visible impact on the lives of veterans every day.

WHAT YOU'LL DO

• Conduct assessments and identify barriers to housing and self-sufficiency.
• Develop individualized service plans that reflect each veteran's goals and strengths.
• Assist veterans with securing and maintaining permanent housing.
• Support veterans in accessing VA benefits, Medicaid, SNAP, SSI/SSDI, and other resources.
• Connect veterans with healthcare providers, behavioral health services, employment programs, legal resources, and community supports.
• Collaborate closely with the Valor House team, VA partners, and community organizations.
• Advocate for veterans when barriers arise.
• Use Motivational Interviewing and trauma-informed approaches to foster engagement and recovery.
• Provide life-skills coaching focused on budgeting, employment readiness, independent living, and community integration.
• Complete accurate and timely documentation in HMIS and the electronic health record.
• Participate in case conferences, program reviews, and quality improvement activities.

WHAT YOU BRING

Education & Licensure

• Valid Utah Driver's License and insurability (required)
• CPR/AED Certification (required)
• Ability to complete annual suicide prevention training (required)
• Ability to complete SOAR training after hire (required)
• Utah Social Service Worker (SSW) license (preferred)
• Experience working with homelessness, serious mental illness, and/or substance use disorders (preferred)
• Knowledge of housing programs, community resources, and public benefits (preferred)

WHAT WE OFFER

• Standardized 36-hour work week
• $46,353.60 annual salary
• Robust paid time off program
• 15 paid holidays annually, including your birthday
• 401(k) employer match
• Annual merit increase opportunities
• Annual bonus opportunities
• Medical, dental, vision, and life insurance
• Mission-driven work that changes lives
• Supportive and collaborative team culture

ABOUT FIRST STEP HOUSE

First Step House is a nonprofit organization dedicated to helping individuals build lives of meaning, purpose, and recovery. Through evidence-based housing, treatment, healthcare, and employment services, we help people overcome barriers and create lasting change.

Our culture is grounded in integrity, transparency, accountability, humility, compassion, altruism, and positive proactivity. We strive to create an environment where both clients and employees can thrive.

First Step House is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.