Housing Advocate - Women's Resource Center

Housing Advocate

Schedule:

Grave, swing, and day shift available. Full Time positions are 40 hours per week. Some shifts include weekends.

Full-Time Benefits

• Low-cost medical with health savings account, dental, and vision coverage for full time employees. 403b retirement plan with employer match (50% match up to 3%) for all employees
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service
• $50,000 in employer-paid life insurance; additional coverage available
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

About

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah's mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness.

We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.

The Geraldine

E. King Women's Resource Center exists to meet the distinctive needs of women who are experiencing homelessness by providing shelter, case management, life skills training, and connection to community services and resources with the ultimate goal of assisting all clients in obtaining safe and stable housing. Housing Advocates provide front line support to clients and assist clients with daily activities such as mail access, transport, property storage, program orientation, client check-ins, security screening, and more.

Housing Advocates work as a team toward the shared goal of helping every resident obtain housing.

Position Summary

The Housing Advocate will perform direct, front-line services through a wide variety of duties relating to providing a safe environment for individuals entering the resource center and assisting clients in obtaining housing. Housing Advocates will assist clients with daily activities such as mail access, transport, property storage, program orientation, client check-ins, security screening, etc. Housing Advocates will be trained to provide intake and diversion services if other staff are unavailable.

Essential Duties

• Provide quality customer service to clients accessing shelter and deliver services with safety, respect and effectiveness.
• Provide clear and specific information to clients regarding expectations, program activities and schedule during their orientation and ongoing as needed.
• Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices. Provide immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility following appropriate policies and procedures.
• Assist in maintaining a clean and safe facility, identifying and addressing special needs and/or referring needs to supervisor.
• Utilize a trauma informed approach when managing difficult client behaviors.
• Answer phones, greet clients, volunteers, donors, and other visitors in a friendly and professional manner, and aid as needed.
• Utilize the onsite supervisor and the on-call system for guidance and support and follow appropriate protocol for covering shifts in the event of illness, vacation, or other time off.
• Ensure that all paperwork related to client and program activities is in accordance with licensing and contract requirements, properly completed, managed confidentially, and stored appropriately.
• Use agency vehicles to complete errands and to provide safe transportation for clients when necessary.
• Attend work as scheduled and arrive at the designated time.
• Work must be performed on-site due to the need to provide direct client care.

Secondary Duties

• Complete rounds and perimeter checks of interior and exterior of building.
• Maintain cleanliness of shared workspace, facility, and vehicles as…