Resident Outreach Coordinator

Overview

Job Title Manager, Student Services

Working Title Resident Outreach Coordinator

Open Date 06/09/2026

Requisition Number PRN
45292B

Career Progression Track E

Track Level

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary M-F 8 am-5 pm. Some evening and weekend commitments will be required to fulfill the duties of the position.

VP Area President

Department 02337 - Campus Support & Intervention

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $53,166.75

Close Date 09/09/2026

Priority Review Date 06/28/2026

The Resident Outreach Coordinator for Residential Education position is a full-time, live-on campus 12 months of the year, professional staff position within the Office of Residence Life ( ORL ) and the Office of the Dean of Students ( ODOS ), within the Student Affairs Division at the University of Utah.

Reporting to the Associate Director of Campus Support and Intervention, the Resident Outreach Coordinator ( ROC ) oversees the management of residents of concern in a campus residential community of just under 7,000 residents. The ROC supports the retention and graduation of students by providing support and referral to resources. Under the guidance of the Office of the Dean of Students, the ROC will coordinate day-to-day resident of concern assistance.

This role requires living on campus and includes on-call responsibilities within an assigned area and across campus as needed.

The Office of the Dean of Students is part of Student Affairs. Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students.

As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.

Starting Annual Salary: $53,167

Comprehensive University Benefit Plan

An Apartment:
Furnishings available, including all utilities and internet.

• Manage resident of concern cases from beginning to completion.
• Utilize Symplicity’s Advocate software to document incoming and outgoing communications, including behavioral reports, requests for campus resources, meeting notes, document collection, and action logs
• Use various methods of contact to speak with residents of concern and align with the correct resource(s).
• Respond to communications from concerned campus and community members regarding new and existing residents of concern.
• Investigate and report relevant information on cases.
• Meet with residents and engage with them through various means to identify areas of concern and to provide information, guidance, and support as appropriate to the situation.
• Utilize NaBITA’s risk rubric to identify concerning behavior and implement appropriate interventions
• Track trends or changes in student behavior and assess for ongoing interventions.
• Assist residents with social services needs including referral to campus and community resources.
• Aptly coordinate with other University personnel, public safety officers, government agencies, and family members when responding to students in distress.
• Conduct follow-up inquiries regarding threat assessment cases.

• Coordinate outreach efforts to the University community regarding student behavioral concerns, intervention strategies, and current national and University trends in behavioral intervention.
• Develop communication materials in a variety of media to support outreach efforts.
• Develop and maintain appropriate manuals, forms, and procedures.
• Design, organize, and facilitate educational programs and ongoing training for the Office of Residence Life, Student Affairs and other campus staff, including but not limited to care and support.

• Provides administrative…