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HiFI Case Manager

Job in Salt Lake City, Salt Lake County, Utah, 84193, USA
Listing for: The Road Home
Full Time, Part Time position
Listed on 2026-08-22
Job specializations:
  • Social Work
    Community Support Services, Human Services/ Social Work, Community Health, Family Advocacy & Support Services
  • Non-Profit & Social Impact
    Human Services/ Social Work, Community Health
Salary/Wage Range or Industry Benchmark: 21000 - 31000 USD Yearly USD 21000.00 31000.00 YEAR
Job Description & How to Apply Below

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community.

We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

  • Health Care Plan (Medical, Dental & Vision)
  • HSA, FSA, HRA (We reimburse part of your deductible!)
  • Retirement Plan (403B with TRH contribution and match)
  • FREE Life Insurance for employees
  • Paid Time Off (Vacation, Sick & 12 Public Holidays)
  • One Floating Holiday Per Year
  • Free Short Term & Long Term Disability
  • Employee Assistance Program
  • Free Training & Development
  • Tuition Assistance for a wide variety of classes!
  • Public Service Loan Forgiveness (PSLF) qualifying agency
JOB SUMMARY

The Housing First for Individuals Program (HiFI) is a team of case managers who provide support and services to households without children who have experienced chronic homelessness. TheHiFICase Manager works with program participants to secure andmaintainhousing throughout Salt Lake County while helping individuals build community connections and access specialized services when needed. Individuals are referred to theHiFIteam through a standardized community process involving multiple partner agencies.

Case managers are expected to collaborate consistently and professionally with these partners to coordinate care and support housing stability.

HiFICase Managers provide services using a person-centered, Housing Focused, and trauma-informed approach. The program promotes harm reduction practices, and this role requires the ability to engage in open, honest, and non-judgmental conversations while supporting participants in meeting their goals.

* Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

* This is an in-person position that requires travel between various resource centers and shelters.

POSITIONS AVAILABLE

1

LOCATIONS

Headquarters (HQ)

1415 S Main Street Salt Lake City, UT 84115

SHIFT

9am-5pm, Monday
- Friday

REPORTS TO

Housing Supervisor

POSITION STATUS

Full-Time

GRADE, STARTING RATE

Grade 6, $18.90

FLSA STATUS

Non-Exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Provide direct case management services to program participants, including crisis intervention, assessments, goal setting, creative problem-solving, and connecting participants to agency and community resources.
  • Offer outreach services to clients in a variety of settings, including their homes, community resource centers, and outdoors when needed.
  • Maintainaccurateandtimelyrecords of all services provided to program participants, ensuring documentation is complete andsubmittedasrequired.
  • Attend regular meetings, including weekly clinical case staffing and one-on-one supervision, to support participant progress and professional growth.
  • Use agency vehicles to provide transportation for participants to appointments, housing viewings, and other housing-related activities.
  • Collaborate with community partners and referring agencies to coordinate care, share updates, and ensure…
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