Overnight Lead Advocate

Overnight Lead Advocate

Since 1906, YWCA Utah has been a voice for women, a force for change, and a place for hope. YWCA is Utah's most comprehensive provider of family violence services, offering walk-in services, a crisis line, emergency shelter, transitional housing, children's programs, and a broad array of supportive services. YWCA Utah also provides a nationally accredited childcare and early education center, leadership opportunities for women, and pathways to civic participation.

Under the guidance of the Overnight Shelter Staff Coordinator, and in direction of the Assistant Director and Shelter Director, the Overnight Lead Advocate provides supervision, training, and ongoing support to shelter advocates; intervenes in resident crises; offers guidance and practical support to residential floor and YWCA advocates; completes statistical reports; and performs administrative tasks. This role fulfills direct care functions and serves as a critical link between shelter coordinators and director to continuously improve services for domestic violence survivors.

Schedule:

30 hours/week, Friday – Sunday, 10pm–8am

Supervision and Leadership

• Provide Sanctuary-informed supervision, mentoring, debriefing, and support to Shelter Advocates through individual and group supervision.
• In coordination with Shift Coordinators, organize and facilitate training for new hires and ongoing staff per contractual requirements and best practice guidelines.
• Provide on-the-job coaching for daily crisis management and supervision across all residential floors.
• Coach advocates in effective crisis-response practices, including demonstrating protocols and assessing when to involve on-call directors.
• Lead on-site crisis operations, collaborating with emergency responders and managing safety issues.
• Reinforce Sanctuary-informed psychoeducation across the shelter advocate role and processes.
• Supervise daily advocate responsibilities and reinforce job expectations routinely.
• Ensure compliance with DV Policies and Procedures.
• Provide informal and formal performance feedback, including completion of performance appraisals.
• Promote effective, timely ETO documentation and data entry; monitor log notes for accuracy and task completion.
• Maintain and review shift task sheets; attend weekly meetings; strengthen cross-shift communications.
• Assist with interviews for new advocate hires.

Direct Services:
Resident Support

• Mentor and support residents through compassionate, respectful, strengths-based service; conduct welcome/intake meetings for new residents.
• Ensure resident safety by monitoring security and intervening in crises appropriately.
• Promote healthy families through positive recreation and activities for residents and their children.
• Educate participants and teens about healthy relationships and domestic violence dynamics; support their decisions about ongoing services.
• Provide parenting education and support; help residents achieve self-determined program goals.
• Provide information and referrals to internal and external support services, including mental health, substance abuse, and crisis services.
• Encourage residents and staff to follow YWCA community standards.

Recordkeeping

• Follow, teach, and coach ETO/VELA documentation protocols using real-time data entry procedures.
• Assist with licensing compliance and quality assurance for participant files.
• Complete incident and accident reports promptly and distribute to appropriate staff.
• Maintain all records in accordance with DV protocols, YWCA policies, and contractual and legal requirements.

Quality and Performance

• Communicate with team members and supervisor to problem-solve, resolve conflicts, and make decisions; attend all required meetings and trainings.
• Uphold high ethical, legal, and professional standards across all YWCA programs and services.
• Establish and maintain effective working relationships with agency staff, partners, and other organizations.
• Uphold the organization's mission, vision, values, and strategic direction; model the Sanctuary Model in daily work.
• Maintain all required certifications: CPR, First Aid, Food Handlers Permit, LCSW/CSW/SSW, etc.
• Monitor campus security in collaboration…