Supportive Case Manager - Scattered site

First Step House is Hiring a Permanent Supportive Housing Case Manager!

36-hour work week | Flexible hours | Salt Lake City, Utah

$47,280.72 annually

At First Step House, "We help people build lives of meaning, purpose, and recovery." We are dedicated to helping individuals overcome barriers to recovery, treatment, housing, and long-term stability.

Are you passionate about helping people find and maintain stable housing? The Permanent Supportive Housing Case Manager works with individuals and families who have experienced chronic homelessness and are living with disabling conditions. You'll help clients navigate the housing process from eligibility and housing search all the way through move-in and long-term housing stability.

This position follows a Housing First approach, meaning we believe everyone deserves a safe and stable place to call home. You'll build relationships with clients, understand their individual goals and needs, and provide the ongoing support they need to maintain housing and build greater stability and independence.

You'll also work closely with landlords, Housing Connect, community providers, and First Step House teams to address barriers and resolve issues before they put a client's housing  you enjoy problem-solving, building relationships, advocating for others, and helping people navigate complicated systems, this could be a great opportunity for you.

• 36-hour work week to support a healthy work-life balance
• Flexible Monday–Friday schedule
• Robust paid time off program with enhanced benefits as you grow with us
• 15 paid holidays annually, including your birthday
• 401(k) employer matching up to 5%
• Opportunity for annual merit increases and bonuses
• Medical, dental, vision, and life insurance

• Help clients navigate eligibility, housing searches, applications, and move-in.
• Complete needs assessments and create individualized case plans.
• Provide ongoing case management and support to help clients maintain stable housing.
• Connect clients with community resources related to healthcare, employment, education, benefits, and other needs.
• Build positive relationships with landlords and help resolve housing concerns or conflicts.
• Advocate for clients and respond quickly to issues that may put their housing or safety at risk.
• Complete required documentation, including HMIS and Housing Connect records.
• Collaborate with Housing Connect, community providers, landlords, and FSH teams to support client stability.
• Maintain confidentiality and follow HIPAA, CFR 42, and other applicable requirements.

• Case management experience required; housing or permanent supportive housing experience preferred.
• Bachelor's degree in social work or a related field preferred.
• Experience working with individuals experiencing homelessness, mental illness, or substance use preferred.

• Strong communication, organization, and problem-solving skills.
• Comfortable navigating difficult conversations, conflict, and crisis situations.
• Able to build trusting relationships while maintaining professional boundaries.
• Comfortable working independently, managing multiple priorities, and completing timely documentation.
• Familiarity with HMIS, electronic databases, and Microsoft Office preferred.
• A genuine commitment to Housing First, client choice, and helping people maintain long-term housing stability.
• A willingness to approach clients and coworkers with an Outward Mindset and contribute to the mission of First Step House.

For more information about our non-profit organization, you can visit our website ststephouse.org

For more details on testimonials, simply follow the link below and scroll to the bottom. (Use the "Apply for this Job" box below)./

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

Salary: $47280.72 per year