Supportive Services Manager

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rentalassistancethat helps individuals and families step out of homelessness and back into the community.

We areseekingcompassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

The Road Home is seeking a highly motivated individual who is committed, compassionate, willing to be challenged, and who wants to make a difference in the lives of others. Reporting to the Resource Center Director, the Supportive Services Manager is responsible for leading the efforts of a dedicated team of supportive Case Managers that provide various services to guests at the Resource Center.

The Services Team is focused on engaging with and providing individualized support for all guests to ensure each person at the resource center can quickly transition back into stable housing. In addition, the Supportive Services Manager plans, organizes, leads, and provides ongoing support for new initiatives, tailoring programs to the changing needs of those served. By providing strong leadership, setting departmental goals, tracking progress, and adjusting program direction to maximize positive housing outcomes as necessary, the Supportive Services Manager will ensure those who turn to us in need receive individualized, trauma-informed support and are able to step out of homelessness and back into housing.

* This is an in-person position.

* Applicants mustbe authorized towork for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visaat this time.

1

Gail Miller Resource Center (GMRC)

242 W Paramount Ave, SLC UT 84115

Resource Center Director

Full-Time

Monday - Friday 9:00 am - 5:00 pm, Evening and weekend availability, as needed.

Grade 9/$24.25/hour

Exempt

• Review services offered at the Resource Center on an ongoing basis and develop new programs as needs emerge.

• Identify and share community resources that best serve guests' needs.

• Communicate with community partners and internal teams to coordinate quick and efficient access to resources for staff and guests.

• Serve as the point of contact for case management with onsite community partners.

• Analyze program data and adjust program scope and direction as needed to improve efficiency and increase positive outcomes.

• Serve as an integral member of the agency's leadership team, providing feedback on staff and guest concerns and contributing to strategies that enhance service delivery.

• Collaborate with other supervisors and teams across The Road Home to create consistency in services across homeless resource centers.

• Observe emerging trends for programparticipantswithin the homeless service sector.

• Proactively engage in problem-solving and programmatic change.

• Identify process inefficiencies and activelyparticipatein quality improvement efforts.

• Complete special…