Housing Support Staff

Housing Support Staff

At First Step House, our mission is simple:
We help people build lives of meaning, purpose, and recovery. Every day, our team makes a difference by supporting individuals as they overcome challenges, achieve stability, and work toward their goals.

We are currently seeking compassionate, dependable, and service-oriented individuals to join our team as Housing Support Staff at our CHARTER and Stratford Apartments in Salt Lake City.

As a Housing Support Staff member, you'll play a vital role in creating a safe, welcoming, and supportive environment for residents. You'll build meaningful relationships, help residents navigate daily challenges, and contribute to a community focused on recovery, growth, and independence.

If you thrive in a people-centered role, enjoy problem-solving, and want to make a positive impact in the lives of others, we'd love to hear from you.

Work just three 12-hour shifts per week while maintaining full-time status and benefits.

Available

Shifts:

• Day Shift: 6:00 AM – 7:00 PM
• Grave Shift: 6:00 PM – 6:00 AM

Pay Range: $20.81-$24.47 per hour

• Create a safe, welcoming environment for residents and visitors
• Monitor building access and assist residents with entering and exiting the property
• Support resident wellness, safety, and accountability
• Build positive relationships through encouragement, rapport-building, and support
• Utilize de-escalation, conflict resolution, and crisis management techniques
• Transport residents to appointments and community resources
• Support residents with a trauma-informed, recovery-oriented approach
• Assist the House Manager and Program Manager with administrative tasks
• Collaborate with clinical and administrative teams to support resident success
• Serve as a positive role model by demonstrating healthy, pro-social behaviors

Required:

• High School Diploma or equivalent
• Valid driver's license
• Strong communication and interpersonal skills
• Ability to maintain professional boundaries and ethical standards

Preferred:

• Experience working with vulnerable populations
• Knowledge of homelessness, mental health, and substance use recovery
• Peer Support Specialist Certification

• Generous Paid Time Off program that grows with your tenure
• 15 paid holidays each year, including your birthday
• Medical, Dental, Vision, and Life Insurance
• 401(k) with up to 5% employer match
• Annual merit increase opportunities
• Annual bonus opportunities
• The chance to make a meaningful difference in your community every day

Join a team that believes recovery is possible and helps people take the next step toward a brighter future.