Software Product Manager - Communications Engineering

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Grade:
Technical 411

Pay Range: $ - $

Job Description

Join WGU at a transformational moment as we build a new communications engineering capability that will redefine how students engage with the university. In this high-impact role, you will lead product strategy for communication orchestration across multiple channels, bringing clarity, governance, and innovation to a fragmented ecosystem. You will operate at the intersection of product, architecture, and engineering to shape scalable, user-centered solutions that directly improve the student experience.

This is a greenfield opportunity with enterprise-wide visibility. You will partner across teams to unify communication platforms, reduce noise, and introduce thoughtful, data-driven engagement powered by modern architecture and conversational AI.

• Define and drive the product vision and roadmap for communication orchestration across channels including SMS, email, push notifications, portal experiences, and voice
• Partner with engineering, architecture, and business stakeholders to design scalable, secure, and reliable communication platforms
• Lead the strategy and evolution of conversational AI capabilities, including chatbot experiences and AI-driven engagement solutions
• Build business cases, define success metrics, and measure the impact of product initiatives to continuously improve outcomes
• Balance competing priorities and make high-stakes trade-offs to align customer needs with business objectives
• Serve as a cross-functional leader who influences without authority and aligns stakeholders across complex systems and dependencies
• Mentor other product managers and contribute to strengthening product practices across the organization

• Bachelor’s degree
• 8 years of experience as a Software Product Manager or Product Owner in highly technical environments
• Minimum 3 years of experience in communications engineering and/or omnichannel communication platforms
• Strong experience building or managing omnichannel communication solutions across channels such as SMS, email, push, or voice
• Demonstrated experience with conversational AI, including building or owning chatbot or AI-driven messaging products
• Deep understanding of software architecture principles including service-oriented architecture and cloud-based systems
• Proven ability to define success metrics, execute against them, and adjust based on data-driven insights

• Experience working in SaaS companies that build communication platforms for enterprise customers such as Braze, Airship, Salesforce, or Oracle
• Familiarity with customer identity, consent management, and multi-system data orchestration
• Experience with platforms like NICE Systems or similar conversational AI leaders

Equivalent relevant experience performing the essential functions of this job may substitute for degree requirements. Generally, equivalent relevant experience is defined as one year of experience for one year of education and is at the discretion of the hiring manager.

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.

• Introductory call
• Hiring manager interview
• Technical interview
• Panel interview

This is a full-time, in-office position requiring five days per week in our…