Software Development Engineer II

Software Development Engineer II

Design, program, build, deploy, and maintain applications on the Service Now Platform. Analyze and modify existing software as well as design, construct, and test end‑user applications that meet user needs. Participate in the full development life cycle, including requirements analysis and design. Write technical specifications based on conceptual design and the organization’s stated requirements. Support, maintain, and document software functionality. Identify and evaluate new technologies for implementation.

Analyze code to find causes of errors and revise programs as needed. Consult with end users to prototype, refine, test, and debug programs to meet needs. Requires moderate skill set and proficiency in the discipline. Conduct work assignments of increasing complexity under moderate supervision with some latitude for independent judgment.

• Assist in analyzing and evaluating existing systems to define problems, data availability, report requirements, and system design issues.
• Design, configure, and develop custom applications and software modules.
• Utilize scripting (Business Rules, Script Includes, Flow Designer, and Integration Hub) while adhering to standard practices.
• Assist in designing and developing applications using integrations (REST/SOAP, JSON/XML) with Integration Hub/MID Server where applicable.
• Understand Software Development Life Cycle (SDLC) concepts and Agile methodologies.
• Work within a team dynamic to improve the platform.

Equivalency statement: 1 year of higher education can be substituted for 1 year of directly related work experience. Software Development Engineer II:
Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

• Service Now Certified System Administrator
• Experience with API & integration design: RESTful services, webhook/notification integrations.
• Working knowledge of the Service Now platform, with a focus on HRSD or related modules preferred.
• Experience with scripting and development concepts, such as JavaScript and Service Now scripting (Glide).
• Ability to assess the situation, diagnose symptoms and causes of issues, determine goals and recommend actions to either meet goals or rectify issues based on analysis of information.