Customer Logistics Coordinator

Customer Logistics Coordinator

At Senneca, we embrace the entrepreneurial spirit of the innovators that created our brands from traffic doors, to cold storage doors to fiberglass doors and beyond. We are committed to exceeding our customers’ expectations and to provide doors that offer safety and protection to our customers’ most important assets…people, products, capital investments and processes.

Salt Lake City, UT

Senneca Holdings

Senneca Holdings is a diversified management and holding company whose companies are focused on the specialty door industry. Senneca oversees the operations of its companies, allocates resources among them, and helps to improve the performance of its operations. Senneca seeks out acquisition opportunities that strengthen our position in a business segment as well as companies that will diversify our portfolio of specialty doors.

Note:

You will always speak directly with a Senneca team member before receiving any offer of employment. Senneca will never extend a job offer without a formal interview process.

:
The Customer Logistics Coordinator is responsible for coordinating customer orders, back up for shipment scheduling, and logistics activities to ensure timely, accurate, and cost-effective delivery of products. This role serves as a primary point of contact between customers, internal teams, and transportation partners to support order fulfillment, resolve delivery issues, and maintain a high level of customer satisfaction.

The Customer Logistics Coordinator works closely with sales, production, warehouse, and transportation teams to manage order flow, monitor shipments, and address exceptions while maintaining accurate documentation and system updates.

Our company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance; company-paid life insurance; short-term and long-term disability; flexible spending accounts (FSA); health savings accounts (HSA); three weeks of paid time off (PTO); parental leave; 9 paid holidays; various optional benefits; and a 401(k) plan with a company match. We also provide career development opportunities, tuition assistance, and a diverse, inclusive, and welcoming culture making it one of the best in the industry.

Entity of type com.vizirecruiter.common.domain.model.

Label with  Entity of type com.vizirecruiter.common.domain.model.

Label with  Entity of type com.vizirecruiter.common.domain.model.

Label with

Responsibilities:

* Coordinate customer orders from order entry through shipment and delivery

* Serve as backup and support logistics schedule and arrange inbound and outbound shipments with carriers and logistics providers

* Serve as a primary contact for customers regarding order status, shipping timelines, and delivery coordination

* Monitor shipments and proactively address delays, shortages, or delivery issues

* Collaborate with internal teams including sales, production, warehouse, and finance to support accurate order fulfillment

* Prepare and maintain shipping documentation, including bills of lading, packing lists, and delivery confirmations

* Enter, update, and maintain order and shipment data in ERP and logistics systems

* Resolve freight claims, discrepancies, and customer inquiries related to shipping and delivery

* Support inventory coordination and order prioritization as needed

* Maintain regular and reliable attendance

* Perform other duties as assigned

PRODUCT SAFETY AND QUALITY:

* Responsible for supporting and complying with the company’s Integrated Management System, which aligns with ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Health and Safety) standards.

* Promotes a culture of safety, quality, and environmental responsibility by following established IMS procedures aligned with ISO 9001, 14001, and 45001 standards.

Entity of type com.vizirecruiter.common.domain.model.

Label with  Entity of type com.vizirecruiter.common.domain.model.

Label with  Entity of type com.vizirecruiter.common.domain.model.

Label with  Entity of type com.vizirecruiter.common.domain.model.

Label with

Requirements:

* High school diploma or GED required; associate degree or related coursework…