Airport Operations Specialist - Ground Transportation

Position Title:

Airport Operations Specialist I - Ground Transportation Bargaining Unit:

AFSCME

Job Description:

This is an entry-level position in partnership with the Ground Transportation Specialist II ensuring safe, compliant, and efficient ground transportation operations within Salt Lake City and the Salt Lake City Airport. The incumbent monitors Transportation Network Company (TNC) and commercial activity, assists enforcement of applicable laws and airport rules, maintains secure records and systems, and coordinates with internal and external partners to support a safe, orderly, and compliant passenger experience.

About the Position:

As an Airport Operations Specialist I – Ground Transportation, you’ll help keep ground transportation operations at Salt Lake City International Airport safe, organized, and moving efficiently. In this hands-on role, you’ll monitor commercial and Transportation Network Company (TNC) activity, conduct inspections, address compliance issues, and support traffic and passenger flow throughout the airport. You’ll collaborate with transportation providers, airport teams, City departments, and external partners while providing customer service and helping ensure ground transportation operations meet applicable City, Airport, and regulatory requirements.

Position Hourly Range:$30.28 - $37.47/hr based on qualifications and experience.

This position is eligible for full city benefits, including:

Health Insurance Dental, Vision and Life Insurance Paid vacation and personal leave6-12 weeks of paid parental leave available

Retirement contributions toward a pension plan and/or 401(k)
A robust Employee Assistance Plan (EAP)
Up to $4,000 tuition reimbursement annually

Discounted supplemental benefits like pet insurance and legal services

Typical Duties:

Conduct safety and compliance inspections of ground transportation vehicles and TNC operations under airport permits as outlined by City ordinance; document violations and corrective actions; issue temporary operating permits where authorized; maintain accurate inspection, activity, and re inspection records; and coordinate escalations with the Ground Transportation Supervisor and TNC management.

Monitor operations to ensure compliance with applicable city ordinances, airport rules, and state/federal regulations; issue warnings/citations using approved tools (e.g., Passport, Automated Citation Tracking).Access and update secure databases; organize company/vehicle registrations (e.g., Gate Keeper); input Automated Vehicle Inspection (AVI) tags and inspection seal data for revenue control; store documentation in online system; verify registration via Bureau of Criminal Investigation (BCI); and track expirations to maintain compliance.

Consult with ground transportation operators, businesses, insurance agents, business licensing division, as well as the Salt Lake City legal departments to ensure compliance with insurance and business licensing codes. Explain City and Airport code to operators, internal divisions and external organizations.

Patrol city limits and airport terminals by vehicle and on foot to ensure compliance by ground transportation operators, perform inspections, and support TSR 1542 security requirements. Monitor commercial curbs, staging areas, restricted parking, and TNC zones. Coordinate vehicle relocations or towing as needed to maintain safe and efficient traffic flow and enforce regulations for unattended vehicles. May assist Airport Landside Operations or Airport Police with passenger and traffic flow during special events or other times as requested by Operations Management.

A liaison between airport divisions, City departments, and external agencies (e.g., insurance, consumer protection, Utah Department of…