SkyOps Coordinator

Job Details:

Job Location:

SLC - Salt Lake City, UT 84116, Salary Range: $55,000.00 - $55,000.00 Salary/year, Job Category:
Support,

Sky Share is seeking a Flight Coordinator for our private aircraft and the clients who own/charter them. This position will provide immense job satisfaction for the unique individual who thrives on challenges and wants to be part of a rapidly growing team of experts committed to delivering outstanding service and maintaining the highest standards of safety for our customers.

Sky Share is one of the fastest-growing private aviation companies in the country. We have been named one of Utah’s 100 Fastest-Growing Companies and recognized on the Inc. 5000 list for five consecutive years.

With operational bases in Ogden and Salt Lake City, Utah, we offer the West’s premier fractional aircraft ownership program, private aircraft charter, and managed aircraft services. We also operate FBO and fuel services at South Valley Regional Airport in Salt Lake City, and Gnoss Field Airport in Novato, California.

Our premium fleet ranges from Pilatus PC-12 turboprops to long-range Gulfstream GV jets. Supported by 17 years of aviation expertise, we fly over 6,500 legs annually while maintaining our strong commitment to safety and five-star service.

The ideal candidate demonstrates a genuine passion for aviation and possesses excellent communication skills. We’re looking for someone with a strong work ethic, sharp attention to detail, and a willingness to embrace and learn the many facets of the aviation industry.

• Fueled by Passion:
  Approaches work with energy, enthusiasm, and a commitment to excellence. Demonstrates a love for aviation and a drive to deliver exceptional results.
• Team Alignment:
  Works collaboratively across departments, aligning goals and actions with the broader team to ensure seamless operations.
• Deliver the Wow:
  Creates memorable and high-impact experiences for customers, colleagues, and partners by exceeding expectations.
• Solutions Focused:
  Approaches challenges with a proactive, problem-solving mindset to ensure efficiency and effectiveness.

• Taking inbound flight requests from all clients via phone, email, or text. Ensures all booked flights are input into the scheduling system and sends itineraries for clients. Ensures focus and efficiency of scheduling.
• Ensures that all information for each flight, including catering, car rental, routing, passengers, etc, has been accurately collected
• As customers request changes or cancellations, ensure that all data is appropriately changed or canceled and communicated to the appropriate parties in a timely manner
• Confirm ground transportation/Catering in positions prior to departure/arrival as needed
• Monitors the status of all planned flights and flights in progress from the point of origin to the final destination (flight following)
• Resolve service requests, questions, or complaints and elevate as needed. Following up with owners about service issues and escalating as necessary
• Develop a good rapport with customers, owners, and their assistants to ensure that exceptional customer service is provided at all times
• Identifies, anticipates, and takes corrective action to minimize actual/potential delays due to scheduling operations, crew legality, and maintenance issues. Advises appropriate personnel of potential/actual delays and conditions affecting the safety of flight.
• FBO selection and database upkeep, coordinate catering requirements and other passenger requirements with the FBO
• Facilitate open communication, team spirit, and team concepts with Company pilots, fellow coordinators, maintenance, and office…