Train Host; Part Time Ogden, Provo and Salt Lake

Description

Part Time. Multiple Positions in Ogden, Provo Available.
* Note that Training will be in Salt Lake*

Do you enjoy helping others? Are you committed to providing excellent customer service? Do you look for creative ways to solve problems? What if you could do all those things while working on and around trains? If you are looking to make a difference in your community, consider applying with UTA!

Our Train Host position offers part-time hours, a supportive working environment, development tools for advancement opportunities, and great benefits (detailed below). If you are a self-starter, think outside of the box and enjoy helping the public, we want to hear from you!

As a Train Host for the Utah Transit Authority, you will:

• Oversee the safety of customers boarding/riding the Commuter Rail (Frontrunner)
• Provide customer service at station platforms.
• Assist passengers with bridge plate deployment per ADA requirements.
• Oversee the wellbeing of customers on board the train and station platforms.
• Walk the entire train in between stations.
• Communicate appropriate information to dispatchers, Transit Police, customers, supervisors, and others designated to receive such information.
• Answer questions from customers and others.
• Shuttle UTA personnel and passengers using a non-revenue shuttle van to transport other UTA personnel and passengers on occasion.

• This position is part-time, not to exceed 29 hours per week.
• Both AM and PM
  shifts are available at the Ogden Station,
  Provo Station, and theSalt Lake Central Station.
• Shift schedules change 3 times a year and applicants work schedule could be different each time as they are decided by shift bid through Seniority.
• Anticipated
  
  Start Date:
  
  11/9/2026

EXPERIENCE/EDUCATION

• One year experience in a customer service role providing face to face instructions and clarifying information with ability to solve problems and resolve customer inquiries.
• High school diploma or equivalent.
• Successfully complete a required training program (training provided by UTA)
• Speaking a second language is a plus but not required.

LICENSES/TRAINING

• Must have a valid Utah Driver’s License with no more than 4 moving violations in the past 3 years; cannot have more than 1 violation of driving under the influence of alcohol or any drug within the last 10 years.
• Training in CPR and emergency preparedness is a plus but not required.

KNOWLEDGE/SKILLS/ABILITIES

• Communicate with supervisors and customers and maintain good customer relations both orally and over the phone and radio.
• Read and understand training materials, operating manuals and operating and safety rules and directives.
• Prepare legible written reports of incidents.
• Work independently without supervision.
• Perform the physical requirements of the job to include constantly walking – required to walk the entire consist of train between all stations for entire shift; ability to maintain stability while walking to include stairs on a moving train; place a bridge plate in doorway to accommodate passengers boarding and alighting the train per ADA requirements; open/push doors between cars; and hand out granola and water when necessary – lifting up to 35 lbs.
• All applicants considered for employment must pass a thorough criminal background check.
• This job requires regular and predictable attendance.

UTA

Competencies:

• Social Acumen – Exhibiting strong Emotional Intelligence skills (self-awareness, self-management, social awareness, relationship management). Relating comfortably with people across levels, functions, culture, and geography. Partnering with others to get work done. Navigating conflict. Seeking feedback without being defensive.
• Develops Self & Others – Taking action to continuously…