Train Host; Part Time Ogden, Provo and Salt Lake

Description

Part Time. Multiple Positions in Ogden, Provo Available.
* Note that Training will be in Salt Lake*

Our Train Host position offers part-time hours, a supportive working environment, development tools for advancement opportunities, and great benefits (detailed below). If you are a self-starter, think outside of the box and enjoy helping the public, we want to hear from you!

As a Train Host for the Utah Transit Authority, you will:

• Oversee the safety of customers boarding/riding the Commuter Rail (Frontrunner)
• Provide customer service at station platforms.
• Assist passengers with bridge plate deployment per ADA requirements.
• Oversee the wellbeing of customers on board the train and station platforms.
• Walk the entire train in between stations.
• Communicate appropriate information to dispatchers, Transit Police, customers, supervisors, and others designated to receive such information.
• Answer questions from customers and others.
• Shuttle UTA personnel and passengers using a non-revenue shuttle van to transport other UTA personnel and passengers on occasion.

• This position is part-time, not to exceed 29 hours per week.
• Both AM and PM
  shifts are available at the Ogden Station,
  Provo Station, and theSalt Lake Central Station.
• Shift schedules change 3 times a year and applicants work schedule could be different each time as they are decided by shift bid through Seniority.
• Anticipated
  
  Start Date:
  
  11/9/2026

EXPERIENCE/EDUCATION

• One year experience in a customer service role providing face to face instructions and clarifying information with ability to solve problems and resolve customer inquiries.
• High school diploma or equivalent.
• Successfully complete a required training program (training provided by UTA)
• Speaking a second language is a plus but not required.

LICENSES/TRAINING

• Must have a valid Utah Driver’s License with no more than 4 moving violations in the past 3 years; cannot have more than 1 violation of driving under the influence of alcohol or any drug within the last 10 years.
• Training in CPR and emergency preparedness is a plus but not required.

KNOWLEDGE/SKILLS/ABILITIES

• Communicate with supervisors and customers and maintain good customer relations both orally and over the phone and radio.
• Read and understand training materials, operating manuals and operating and safety rules and directives.
• Prepare legible written reports of incidents.
• Work independently without supervision.
• Perform the physical requirements of the job to include constantly walking – required to walk the entire consist of train between all stations for entire shift; ability to maintain stability while walking to include stairs on a moving train; place a bridge plate in doorway to accommodate passengers boarding and alighting the train per ADA requirements; open/push doors between cars; and hand out granola and water when necessary – lifting up to 35 lbs.
• All applicants considered for employment must pass a thorough criminal background check.
• This job requires regular and predictable attendance.

UTA

Competencies:

• Social Acumen – Exhibiting strong Emotional Intelligence skills (self-awareness, self-management, social awareness, relationship management). Relating comfortably with people across levels, functions, culture, and geography. Partnering with others to get work done. Navigating conflict. Seeking feedback without being defensive.
• Develops Self & Others – Taking action to continuously improve. Accepting assignments that broaden capabilities. Placing a high priority on developing others. Developing others through coaching, feedback, exposure, and stretch assignments.
• Ensures Fairness – Concerned with the welfare of others and expressing that concern on a personal level.…