Credit Solutions Advisor - Pine Lake

This role is responsible for originating residential mortgage loans for clients and serves as the primary lending specialist working full time in the financial center.

• Provides specialized and personalized service, offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings.
• Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank.
• Analyzes the client’s financial needs and applies knowledge of borrowing and banking to recommend financial services that best align with the client’s unique priorities.
• Presents potential home lending product solutions, submits the mortgage application, assists clients with gathering supporting loan documentation, and keeps clients informed throughout the mortgage loan process through outbound calls, email, and online messaging.
• Connects with clients through outreach and pipeline management activities and conducts consistent follow‑up routines to meet client needs.
• Responds to client requests and makes referrals to appropriate internal partners based on client needs.
• Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates regarding the delivery of an exceptional client experience.

• Minimum of 2 years of mortgage origination experience, or equivalent demonstrating the ability to assess client needs, build trust, deepen relationships, and deliver consultative sales.
• Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively.
• Communicates professionally, effectively, and confidently and is comfortable engaging all clients in person and over the phone.
• Critical thinker able to analyze financial and credit data to advise clients of product/policy guidelines and gather any additional required information.
• Strong customer‑service skills with the ability to manage the full client end‑to‑end experience and problem resolution.
• Strong written and verbal communication skills.
• Ability to handle ambiguity and adapt to changing circumstances.
• Dedicated, enthusiastic, driven and performance‑oriented with a strong work ethic.
• Flexibility to work weekends and/or extended hours as needed.
• Team player who collaborates and translates knowledge and experience into strong productive relationships internally and externally.
• Ability to learn and understand technology.
• Commitment to professional ethics and thorough incorporation of regulatory due diligence and compliance with all federal and state policies.

• Experience working in a financial center where goals were met or exceeded.
• Knowledge of analyzing and comprehending complex financial data and providing financial alternatives.
• Knowledge of banking products and services.
• Solid time‑management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.
• Experience in a loan origination role in a retail environment and knowledge of mortgage products (Conventional, Jumbo, HELOC, Government), structuring, processing, underwriting and closing procedures.
• Understanding of federal regulations governing real estate lending, FHA and HUD guidelines.
• Experience with other lending products (Credit Card, Vehicle Loans).
• Strong computer skills including MS applications and experience utilizing laptop technology.

• Client Management
• Client Solutions Advisory
• Customer and Client Focus
• Referral Identification
• Risk Management
• Client Experience
• Branding
• Credit Documentation Requirements
• Credit and Risk Assessment
• Pipeline Management
• Referral Management
• Attention to Detail
• Collaboration
• Issue Management
• Prospecting
• Relationship Building

High School Diploma / GED / Secondary School or equivalent.

1st shift (United States of America)

40

$26.00 - $30.83 hourly pay, offers to be determined based on experience, education and skill set.

This role is eligible to participate in a formulaic incentive plan. Incentives may be monthly, quarterly and/or annual and are earned based on performance against defined metrics.

This role is currently benefits eligible. Benefits include industry‑leading benefits, paid time off, resources and support to enable a genuine impact and sustainable growth.