Bakery​/Cake Decorator

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions, making suggestions about products.
• Offer product samples and assist customers in discovering new items; prepare bakery items, including wedding cakes and other items, per customer requests using proper bakery equipment.
• Recommend bakery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness; review sell‑by dates and take appropriate action; use all equipment in bakery such as refrigerators, freezers, and ovens according to company guidelines.
• Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
• Label, stock, sign, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customers; stay current with present, future, seasonal, and special ads.
• Maintain awareness of inventory/stocking conditions and note any discrepancies.
• Adhere to all local, state, and federal health and civil code regulations.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with procedures and identifying unsafe conditions and notifying store management.
• Practice preventive maintenance by inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
• Report all safety risks or issues and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

• Any retail experience.
• Any bakery/cake decorating experience.
• Ability to handle stressful situations.
• Knowledge of basic math.
• Effective communication skills.

• Second language: speaking, reading, and/or writing.

• A wide range of healthcare coverage, including affordable comprehensive medical, dental, vision, and prescription coverage.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over your career through our industry‑leading Continuing Education program.
• Potential for growth through training programs and diverse career pathways.
• Health care benefits, paid time off such as vacation, sick leave, and parental leave.
• Mental and emotional support resources through our Employee Assistance Program.
• Participation in a 401(k) plan and/or Taft‑Hartley pension fund, subject to eligibility requirements.
• Group term life insurance eligible, depending on varying criteria by location.
• Potentially bonus eligible.
• Associate discounts.
• Tuition assistance, college scholarships, and educational leave of absence, depending on criteria and eligibility.
• Robust internal training and development resources to grow your career.