Checker, Retail

Position Description Metropolitan Market

Position Title:

Checker

FLSA Status: Non-Exempt

Classification: Union

Department: Operations, Front End

Reports To: Lead Customer Service Manager

Job Summary
:
As a key member of our Front End Department, this position is responsible for providing excellent customer service while ensuring accurate, efficient cash handling and POS operations. This position is also responsible for work safety, food safety, quality control, and general housekeeping duties for the front end area.

Essential Functions (include, but are not limited to the following):

• Immediately greets all customers; demonstrates genuine enthusiasm and sincerity; customizes approach to meet customer needs and build rapport. Creates customer loyalty through individualized service.
• Effectively shifts gears to meet customer needs; moves with ease from greeting to closing the sale, thanking customers, and inviting them back.
• Develops customer base by providing excellent customer service throughout the store; effectively secures the assistance of other store personnel as needed.
• Possesses knowledge of store layout and readily provides customers information on products, services, promotions, and activities.
• Effectively follows through with customers, including item requests, questions, and concerns.
• Ensures all customer and other phone inquiries are handled with appropriate telephone etiquette, effectively providing consistent, friendly, and efficient service.
• Maintains Front End area in a clean, organized, customer-friendly manner; consistently provides customers a professional, upbeat atmosphere.

• Ensures accurate and efficient in-store cash handling procedures, including all cash, check, debit/credit, and EBT transactions.
• Adheres to all food safety and sanitation requirements. Consistently demonstrates knowledge of HACCP and Department of Health provisions.
• Completes daily activities as assigned or needed; ensures daily tasks and assignments are accomplished correctly and in a timely manner.
• Participates in Front End Department staff meetings and store staff meetings as required.
• Uses work-related equipment correctly under manufacturer guidelines.
• Adheres to company guidelines regarding prevention of internal and external loss, including risk management, accident prevention/safety awareness, and loss prevention.
• Contributes to a productive, enjoyable work environment; fosters working relationships that promote positive team morale. Effectively utilizes the Company’s Open Door and Conflict Resolution programs as needed. Gives and receives input/feedback in a solution-based manner.
• Proactively identifies and performs Front End Department general housekeeping opportunities and tasks.
• Maintains safe environment for customers and employees; ensures hazardous conditions are promptly handled in an appropriate manner.
• Effectively uses telephone, paging, and voice mail systems in a professional manner.
• Fully capitalizes upon training, mentoring, and counseling opportunities. Actively identifies methods/ways to improve job performance and further contribute to the department as a whole. Self-initiates training and consistently demonstrates accountability.
• Participates in the training and mentoring processes of other team members as needed or assigned.
• Readily accepts delegated responsibilities and positively responds to the direction of the Front End Department management. Accurately completes assigned projects within a given time frame.
• Understands proper procedures for customer telephone orders and effectively follows through with department guidelines.

• • Upholds all Metropolitan Market policies and procedures; adheres to all applicable local, state, and federal laws; adheres to applicable UFCW Union contract provisions.
  • Performs all job responsibilities with professionalism and appropriate discretion/confidentiality as determined by the Company’s policies, procedures, and expectations; acts accordingly at all times while representing the Company (including activities/functions away from the store location).
  • Consistently presents a professional personal image, including impeccable execution of the Company’s General Dress Guideline/Uniform Standards and Professional Image Standards.
  • Adheres to workplace cleanliness and personal hygiene standards.
  • Works a flexible schedule as required by business needs.
  • Achieves Metropolitan Market attendance requirements.
  • Identifies opportunities for enhancement or improvement of…