Cth- Service Advisor

CTH- SERVICE ADVISOR

Car Town Hyundai - San Angelo, TX 76903

Communicate with and assist customers with their vehicle needs and perform duties assigned to ensure the service on vehicles are completed efficiently and professionally.

• Greet customers in a timely, friendly and professional manner
• Obtain current customer and vehicle data, make changes in dealership system as needed
• Interview customers to determine the nature of customers concerns and needs
• Perform vehicle walk-around with customer looking for additional sales opportunities
• Thoroughly complete repair orders
• Communicate with customers by phone to schedule appointments and relay vehicle status updates
• Inspect repaired vehicles prior to delivery
• Maintain Customer Satisfaction Index standards
• Maintain individual performance standards
• Keep work area clean and organized

• Valid TX DL and acceptable driving record, acceptable background review and negative drug screen

• High school diploma or the equivalent
• Basic math, reading and writing skills
• Must be able to apply common sense understanding to carry out instruction furnished in written or oral diagrammatic form
• Must be able to deal with problems involving several concrete variables in or from standardized situations
• Strong mental aptitude
• Strong verbal communication skills
• Strong personal initiative
• Ability to operate a standard transmission vehicle
• Ability to use a computer and 10 key calculator
• General Knowledge of vehicle mechanical operations
• Ability to operate hand and power tools safely
• Physical Requirements:
  
  Frequent standing, walking, bending/stooping/squatting, grasping/gripping, writing/typing, driving/operating equipment and vision (beyond arms length), sitting, hearing, speaking. Occasionally climb stairs/ladders, lying down, push/pull, reach above shoulders, and lift/carry 1-75lbs.

• The employee will work indoors and outdoors in an auto shop environment.
• Will be frequently rotating equipment, vehicles, elevators, lifts, tow-lines, etc.
• Will be exposed to fumes, chemicals, solvents, caustics, etc.
• Will be exposed to extreme temperatures.