Partner Support Specialist

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.

• Ensures Partner and PEO Partner and PEO success and satisfaction in a friendly and courteous manner.
• Answering inbound calls from Partner and PEO Partner and PEOs.
• Making outbound calls to Partner and PEO Partner and PEOs.
• Use CRM software to track Partner and PEO cases and tickets until resolution.
• Maintains Partner and PEO records by updating account information.
• Maintains product knowledge to improve performance and skill set. Technicians'
• Meets or exceeds established performance requirements.
• Engages in Partner and PEO success and Partner and PEO advocacy.
• Assisting fellow team members and other departments.
• Contributes to team effort by ensuring the highest possible level of Partner and PEO satisfaction.
• Ability to diffuse escalated Partner and PEO situations through high-level problem solving.
• Ability to comprehend and diagnose Partner and PEOs’ needs.
• Eligible for Email Support.
• Ability to work independently and follow directions related to your job with little follow-up by your supervisor.
• Other duties as assigned.

• High school Diploma or equivalent.
• Bachelor’s degree in business, MIS or related field or equivalent experience preferred but not required.
• Met Technical and Behavioral competencies for Tier 2.
• Basic understanding of Partner Integrations and PEO industry
• Strong Partner and PEO service and support focus with a desire to consistently deliver high quality service.
• Strong oral and written communication skills.
• Ability to work in fast paced environment and multi-task.
• Excellent judgment skills with ability to evaluate situation and provide immediate solutions.
• Completed and passed Product and Positional Training.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

• Competitive salary based on experience
• 20 days PTO and 13 days of company wide holidays
• 8 hours to volunteer and impact your community
• Comprehensive benefits (Health/Dental/Vision/401K)
• Employee Choice Benefit