Campus Technology Support Specialist II

Campus Technology Support Specialist II

San Angelo ISD Technology – San Angelo, Texas – Open in Google Maps

This job is also posted in San Angelo Independent School District.

Job : 5817738

Final date to receive applications: Posted until filled

Posted: Jul 06, 2026 5:00 AM (UTC)

Starting Date: To Be Determined

POSITION TITLE: Campus Technology Support Specialist II

EXEMPTION STATUS: Non-exempt

REPORTS TO: Technical Support Manager

TERMS OF EMPLOYMENT: 12 months

HOURLY SALARY RANGE: Minimum $22.49, Midpoint $28.11, Maximum $33.73

Primary

Purpose:

Install, troubleshoot, repair, upgrade, and support technology resources. Provide technical assistance for staff to facilitate the use of technology in the classroom or office. Serve as liaison between the CTSS team and the networking and data processing teams. Assist in the daily operation and maintenance of end‑user network connectivity issues as assigned.

Education/Certification

Associate Degree in electronics or computer related field or equivalent three years work experience.

CompTIA A+ Technology Certification, CCNA, Server+ and/or AIS certifications preferred (multiple desired).

Help Desk Institute certification and/or Dell Computer Maintenance certification preferred.

Valid Texas driver’s license with appropriate insurance coverage.

Special Knowledge/Skills

• Strong organizational, communication (verbal and written), customer service, problem‑solving skills
• Ability to communicate technical terms and concepts to non‑technical users
• Strong skills in technical support and maintenance
• Strong computer skills in Microsoft technologies for productivity, desktops, messaging, collaboration, conferencing, PC‑based computers, and peripherals
• Help desk experience and ability to understand and model excellent customer service practices and techniques
• Familiarity in the maintenance of telecommunication equipment, Ethernet LANs (including switches), and wireless equipment
• Understanding of software database structures to include fields, tables, relational database structures
• Cognos and/or financial/student management system experience preferred

Experience

• Two years technical support experience in a managed, networked PC environment.
• One year experience using Microsoft Windows Server, including Active Directory, preferred.

• Provide technical support to end‑users, including working at the Help Desk as assigned.
• Troubleshoot the district’s financial and student data systems, Cognos & other database programs to expedite issue resolution.
• Have thorough knowledge of wireless network infrastructure, and wireless access points to communicate with wireless capable clients. Program clients for effective wireless capabilities. Troubleshoot end‑user wireless connectivity problems.
• Add, delete, and maintain an accurate Active Directory, including managing user accounts and computer accounts/roles within Active Directory groups and objects.
• Diagnose, assess and repair/maintain hardware or software related issues to assure on‑time, quality repair, installation, and/or configuration of district information technology resources. Communicate with software and hardware vendors to resolve end‑user problems.
• Provide installation and technical assistance to teachers and administrators for district‑supported software, hardware, and peripherals.
• Assist with technology roll‑outs, upgrades, modifications, processes, and service implementation.
• Foster and promote effective use of information technology to improve teacher practice and student learning by sharing technical knowledge and insight.
• Accurately document and maintain service tickets from first notification to resolution in district service management system.
• Document product installations, upgrades, issues, tips/tricks, technical support notes, etc.

• Develop Custom Factory Integration (CFI) Images, distribute projects to manufacturer, and validate prototype for release of new purchases for district equipment in a timely manner.
• Develop software images and MSI files for deployment and installation of software packages or updates.
• Beta‑test software…