Desktop Technician - Student Assistant

Desktop Technician
- Student Assistant

Technical skills can be developed through training and experience. Successful student technicians are curious about technology, dependable, willing to learn, and comfortable helping others. We value students who take initiative, communicate professionally, ask questions, document their work, and take ownership of the tasks assigned to them. If you enjoy solving problems, helping people, and learning new technology, this position is an opportunity to gain valuable real-world IT experience while supporting the campus community.

Applicants can typically expect to receive an update on their application within 7-10 business days of applying. Please direct any questions regarding your application to .

Job Title
- Desktop Technician
- Student Assistant

Position Type
- Student

Division
- Finance & Administration

Department
- Information Technology

Essential Duties
- The Desktop Technician position is an excellent opportunity to gain hands-on IT experience while working alongside professional IT staff and supporting technology across campus. Training and mentorship are provided, and previous professional IT experience is not required.

Responsibilities include:

• Provide friendly and professional technical support to faculty, staff, and students through phone, email, remote, and in-person assistance.
• Troubleshoot computer hardware, software, printers, mobile devices, and other technology.
• Install, configure, and deploy computers, hardware, and software.
• Assist with computer imaging, setup, refreshes, and equipment deployments.
• Work with supervisors, other IT teams, and vendors to identify and resolve technical issues.
• Document work and customer interactions accurately in the department's ticketing system.
• Communicate with customers regarding the status and resolution of their requests.
• Follow established IT procedures, security practices, and equipment management processes.
• Assist with special projects and other duties assigned.

Standard operating hours for this position are 8:00 AM-5:00 PM, Monday through Friday. Student technicians are expected to schedule their work hours within this period around their class schedule. Occasional opportunities or requests to assist with events outside standard operating hours may occur.

Required Qualifications
- Must be a currently enrolled student, registered for classes, and in good academic standing. Must maintain a minimum of 2.0 GPA. Basic knowledge of computer hardware and troubleshooting. Strong communication and customer service skills. Ability to work independently and collaboratively as part of a team. Dependable, professional, and willing to learn. Ability to manage time and priorities in a fast-paced environment.

Ability to follow instructions, ask questions when needed, and take initiative in solving problems.

Preferred Qualifications
- Previous professional IT experience is not required. Applicants who have developed technical skills through coursework, employment, personal projects, certifications, or other hands-on experience may be more competitive. Experience or familiarity with any of the following is helpful but not required:

• Windows
• macOS
• Microsoft 365
• Computer hardware and peripherals
• Mobile devices
• Audio/video and classroom technology
• Active Directory or other account management systems
• Computer imaging and deployment
• Customer service
• Computer programming or scripting

Physical Demands
- Transport computers and other technology equipment across campus. Lift and move computer equipment as required. Work under desks or in other areas necessary to install and troubleshoot equipment. Climb ladders to work with elevated or mounted technology.

Salary
- Starting at $13 an hour

EEO Statement
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or status as a protected veteran. In compliance with the Americans with Disabilities Act (ADA), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees.

If an accommodation is requested for the job application process, please contact our office at  or email us at hr.