Assistant Director of Residential Facilities and Contracted Services

Assistant Director of Residential Facilities and Contracted Services

Job Summary:

The Assistant Director oversees key functions including staff supervision and training, administrative operations, housing facilities management, institutional support, and on‑call/emergency response. Provides advanced business and operational oversight for assigned areas and reports to the Assistant Director of Housing Operations.

• Housing Facilities Operations and Institutional Support
  • Inventory & Asset Management – Maintain accurate inventory records for departmental assets; tag and track property purchases; coordinate receipt, storage, distribution, and annual inventory/audits.
  • Facilities Coordination – Initiate, monitor, and follow‑up on work orders with Facilities Management; conduct building inspections to identify maintenance needs; assist in planning and budgeting small renovation projects; manage departmental processes, programs, and contracts for areas such as laundry, custodial, pest control, elevator, and waste services; assist in RFP development, vendor selection, renewals and oversee vendor work.
  • Quality Control & Compliance – Ensure services and projects meet contract specifications, university standards, and regulatory requirements; participate in safety inspections and emergency planning; make recommendations for improved student experience, including transition to in‑house services when applicable.
• Supervision and Training
  • Recruit, train, supervise, and evaluate full‑time, seasonal, and student staff as applicable.
  • Conduct one‑on‑one meetings and monitor professional development of direct supervises and indirect staff.
  • Provide training and indirect supervision to Residence Life and other department staff/programs.
• Administration
  • Oversee area functions including project management, budget and operations management, contracts, staff training, development, leadership, housing facilities, departmental technology and contracts.
  • Assess and report on effectiveness of area initiatives with external comparative data and trend analysis to achieve continuous improvement.
  • Communicate effectively with internal and external stakeholders.
• On‑Call / Emergency Response
  • Serve as a member of the Housing Administrative Leadership On‑Call Team throughout the academic year, university breaks, and summer for a residential population of over 2000 students.
  • Be available to a call‑to‑duty status to assist with residence hall and campus emergencies.
  • Support professional staff in responding to crises and providing follow‑up.

• Facilities and Operations Management
  :
  Comprehensive knowledge of property management, procurement processes, building systems, compliance codes, and residential environments.
• Administrative and Financial Expertise
  :
  Familiarity with university policies and procedures; demonstrated ability in budgeting, financial administration, employee supervision, selection, and training.
• Technology and Systems Proficiency
  :
  Ability to leverage technology for efficient workflows; understanding of database logic, systems integration, and related applications.
• Communication and Interpersonal Skills
  :
  Strong oral and written communication skills; ability to establish and maintain effective working relationships with students, parents, vendors, and campus partners.
• Analytical and Problem‑Solving Ability
  :
  Skilled in evaluating issues, determining appropriate solutions, and responding effectively in urgent or emergency situations.
• Project and Team Management
  :
  Proven ability to manage multiple projects, maintain detailed records, negotiate effectively, and coordinate complex administrative processes.
• Flexibility and Collaboration
  :
  Demonstrated experience working as part of a team; strong organizational skills; ability to work flexible hours as required.

• Bachelor’s degree in Business Administration, Facilities Management, Public Administration, or a related field; equivalent experience may be considered.
• At least five years of progressively responsible leadership experience, including full‑time supervision, staff training and development, budgeting, customer service,…