San Angelo ; Sherwood Way​/Houston Harte) CFT - Cross Functional Lead

Responsibilities

Job Summary:

As a Cross-Functional Lead, you'll lead a team and perform supervisory responsibilities, such as directing work for a team, and training and developing Partners, while maintaining a total team mindset.

Store Lead Operations / Training:
Carries out supervisory responsibilities in absence of Leader Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on plans and their execution May assist with work schedules for department Complies with Store and department SOPs, H-E-B policies, and applicable laws; ensures Partners comply as well Performs Cross Functional duties frequently.

Provides / coaches on superior customer service Answers customer questions regarding products; assists them with selections Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales Merchandises products effectively.

Ensures compliance with departmental / Store SOPs for food safety and sanitation; ensures compliance with receiving-related guidelines / SOPs Properly operates and maintains all equipment.

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

18+

Knowledge/Skills/Abilities:
Strong knowledge of departments, including quality standards, set-up, operation, cleaning, and maintenance of all equipment

• Required Knowledge of computer systems (Symbol, ACR, label machine)
• Required Strong planning and organizing skills
• Required Strong customer service and interpersonal skills
• Required Verbal / written communication and reading skills
• Required Ability to write routine reports and correspondence
• Required Ability to speak effectively to Partners and customers
• Required Ability to adapt to performing a wide range of duties across multiple departments
• Required Ability to work well independently
• Required Strong eye for detail
• Required
  
  Education:
  
  Associate’s Degree or equivalent from two-year college or technical school; or 6+ months of related experience and / or training, or Combination of equivalent education / training
  
  Licenses/Certifications:
  
  Physical Demands &
  
  Working Conditions:
  
  Function in a fast-paced, retail environment, requiring detailed and precise tasks Work with Customers, staying attentive to their needs Work flexible schedules Perform the following, based on your Department:
  Bakery:
• Constantly reach at waist, grasp
• Frequently stand, walk, reach at shoulder, bend
• Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs Dairy / Frozen / Grocery / Market:
• Constantly reach at waist, grasp
• Frequently stand, walk
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold conditions, loud noise DAIRY:
  Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs FROZEN:
  Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs GROCERY:
  Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs MARKET:
  Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs Deli:
• Constantly reach at waist, grasp
• Frequently stand, walk, stoop
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform…