Administrative ​/ Permit Services Technician

ABOUT THE POSITION

Looking to make a direct impact in a small, community-focused organization? Join a collaborative team working across Planning, Building, and Public Works, where you’ll play a key role in helping residents and businesses move their projects forward and experience meaningful, service-driven work every day.

The Town of San Anselmo is seeking a motivated Administrative / Permit Services Technician to support the Community Development Department, including Planning, Building, and Public Works. This mid-level classification performs a wide range of technical and administrative duties with a high degree of independence, primarily in a fast-paced, customer-facing environment.

This hands‑on position serves as a primary point of contact at the public counter and requires significant daily interaction with residents, contractors, and other stakeholders. Responsibilities include accepting, reviewing, and tracking building and land development applications; calculating and collecting fees; issuing minor permits; performing data entry and maintaining permit tracking systems; coordinating the distribution of legal notices; maintaining files and records;

preparing reports; supporting website updates; and assisting with Public Works‑related permits and special projects.

Success in this role requires delivering a consistently high level of customer service, the ability to manage multiple priorities in a high-volume, fast-paced setting, and a commitment to helping customers navigate processes efficiently and effectively. The position also requires building and maintaining positive, professional working relationships both internally across departments and externally with the public and working effectively with a wide range of individuals while maintaining a respectful, service-oriented approach.

The Community Development Department encompasses Planning and Building functions that support the Town’s land use, development, and regulatory services. The Planning function is responsible for land use planning, zoning, and long-range policy development, while the Building function provides plan review, permit issuance, and inspection services to ensure compliance with applicable codes and regulations. The Department also collaborates closely with the Public Works Department by providing support related to permitting, encroachment coordination, and special projects, helping ensure efficient and coordinated service delivery across departments.

• Serve as the primary point of contact at the public counter, by phone, and electronically
• Provide clear, accurate information regarding zoning, permits, development applications, and procedures
• Deliver responsive, high-quality customer service in a fast-paced environment with frequent interruptions
• Assist customers in navigating processes to support timely project completion
• Respond to inquiries and complaints and facilitate appropriate resolutions
• Permit Processing & Technical Support:
  Accept, review for completeness, and process building, planning, and Public Works‑related permit applications
• Calculate fees, collect payments, and maintain accurate records
• Issue over-the-counter permits as appropriate
• Track applications through review and approval processes
• Maintain permit tracking systems and perform data entry
• Assist in routing plans and coordinating reviews across departments
• Assists with special projects, data tracking, and reporting for assigned Departments.
• Administrative Support:
  Maintain and update departmental records, files, and databases in accordance with retention policies
• Prepare correspondence, reports, forms, and public notices
• Assist with preparation of agendas, meeting materials, and records for boards or commissions
• Support website updates and public-facing information
• Research & Process Improvement:
  Conduct research and compile data to support departmental operations
• Identify opportunities to improve processes, efficiency, and customer service delivery
• Assist in implementing updated procedures and systems

The ideal candidate is customer-focused, detail-oriented, and highly responsive, with the ability to…