AR and Special Billing Clerk

The AR & Special Billing Clerk is responsible for supporting Natura's financial operations by accurately creating customer invoices, managing special billing requirements, processing customer payments, and maintaining accounts receivable records. This role partners with Operations, Sales, and customers to ensure billing is accurate, timely, and supports an exceptional customer experience. Through attention to detail, organization, and ownership, this position helps strengthen cash flow while contributing to Natura's mission of creating environments where people thrive.

Ideal Candidate Profile

The ideal candidate is:

• Detail-oriented and committed to producing accurate work
• Highly organized and able to manage multiple priorities
• Dependable, accountable, and self-motivated
• Passionate about providing exceptional customer service
• A collaborative team player with excellent communication skills
• Comfortable learning new systems, customer billing portals, and accounting software
• Proactive in identifying and resolving billing discrepancies
• Able to maintain confidentiality while handling sensitive financial information
• Committed to continuous learning and process improvement
• Aligned with Natura's Core Values of People, Ownership, Faith, Learning, and Quality

What Success Looks Like

The successful candidate will:

• Create and process customer invoices accurately and on time
• Successfully manage special billing requests and customer billing portals
• Accurately post customer payments and maintain accounts receivable records
• Monitor and manage the Accounts Receivable inbox with timely follow-up
• Maintain organized and accurate customer billing documentation
• Build positive working relationships with customers and internal teams
• Resolve billing questions and discrepancies quickly and professionally
• Support healthy cash flow through accurate, timely billing and payment processing
• Demonstrate ownership, attention to detail, and a commitment to continuous improvement
• Help create environments where people thrive