Workplace Support Specialist Senior

Position: Workplace Experience Support Specialist Senior
## Workplace Experience Support Specialist Senior###
** The workplace experience support specialist senior delivers the office location workplace experience for colleagues. This position is responsible for supporting daily office operations such as visitor management, safety, hospitality experiences, reception (including answering multiline telephone systems for a single location or multiple locations) and facilities coordination in accordance with workplace experience support playbooks and firm policies and guidelines. The workplace experience support specialist senior provides best-in-class hospitality experiences for internal and external clients.

Ensures the location is safe, well-maintained, and clean. Be responsible for interaction with building management and vendors. This position oversees maintenance of office equipment and supplies, including furniture, phones (excluding cellphones), security cards, and the ordering and replenishing of office supplies. Facilitate and/or lead any office moves/remodels as needed. Look to streamline and improve inefficient processes. Also, provide assistance to other areas of ESS, performing and working on intermediate to advanced projects or requests.

Act as a liaison to the office/market leader for anything related to workplace experience support as needed. The workplace experience support specialist senior supports the effort in sustaining and energizing a local culture that supports positive connection with the larger firm through internal and client-facing activities that enhance the RSM experience. Act in the workplace experience support manager’s or supervisor’s absence when required.**###

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** Responsibilities:
** Work with building management to maintain updated information related to building security, including workplace health and safety team and/or emergency evacuation team, environmental sustainability efforts, forms and documents required from the landlord, special requests for our space and maintenance issues. Monitor Service Now regularly to check for incoming location services requests and acknowledge/fulfill those requests in a timely manner. Provide routine support and guidance, as necessary, in one or more of the following areas:
Locate and check out client files, maintain client records and documents, order files from the off-site storage facility per the location services playbook and firm record retention procedures. * ###
** Ensure that all visitor management and reception activities are supported, demonstrating quality customer service. Keep track of all visitors and visitor access badges in the national visitor log.*** ###
** Lead meeting and event coordination, including catering request orders, setup/cleanup, conference room reservations and audio-visual equipment support.*** ###
** Serve as a subject matter professional and resource for staff who have questions regarding office policies and procedures.**######
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* Required Qualifications:

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* • High school diploma or GED**### *
* • Associate degree or 3+ years of experience in related field required**### *
* • Demonstrates a working knowledge of tools, resources and technology required with assigned responsibilities**### *
* • Ability to lift up to 40 lbs. and stand on your feet for an extended period of time**### *
* • Has the ability to respond positively to changing circumstances, seeks and implements change to drive business improvement and serves as a model of the change**### *
* • Effective organization, prioritization and time management skills, and strong attention to detail**### *
* • Works collaboratively with location services leadership to provide input and support during the business planning process**### * ###
** There is an expectation that you will work in-office five (5) days per week.*
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