Regional Client Services Coordinator

Regional Client Service Coordinator

Regional Client Service Coordinator (San Antonio-Based | Regional Support)

Location:

San Antonio, TX (on-site)

Schedule:

Full-time. Core hours are Monday to Friday 8-5. This role participates in a rotating after-hours on-call phone schedule.
Industry: Restoration and Remodeling / Home Services

We are a growing emergency restoration and remodeling company with offices in Austin, San Antonio, and Corpus Christi. We specialize in water, fire, mold, and biohazard mitigation. Our mission is to deliver fast, honest, and high-quality service when our customers need it most.

As our regional operations continue to grow, we are hiring a Regional Client Service Coordinator to serve as the first point of contact for incoming client communications and to help coordinate emergency response and construction operations across markets.

The Regional Client Service Coordinator is a customer-service–focused role that serves as the communication hub between partners, clients, first responders, project teams, and internal departments.

This position is responsible for call intake, coordinating the dispatch of emergency response teams, scheduling initial construction site walk-throughs, and ensuring accurate, timely communication. The role also provides light office management support for the San Antonio office and assists with administrative and billing functions as needed.

This position is based in our San Antonio office and reports to the Administrative & HR Manager based in Austin.

• Serve as the first point of contact for all incoming regional calls, lead emails, and client inquiries

• Gather, document, and accurately transcribe customer and job information

• Calm, reassure, and guide customers, often during stressful emergency situations

• Act as a communication bridge between partners, customers, field teams, project managers, and internal departments

• Participate in a rotating after-hours on-call phone schedule to support emergency intake

• Dispatch first responders and emergency mitigation resources based on urgency, location, and availability

• Schedule initial construction site walk-throughs for estimators and project managers

• Maintain and update scheduling systems to ensure accuracy and visibility

• Adjust schedules in real time to accommodate emergencies, delays, or project changes

• Provide office management support for the San Antonio office

• Assist with invoicing, vendor setup, and basic Quick Books tasks as needed

• Order office supplies and coordinate general office organization

• Coordinate with external vendors for basic IT or office equipment issues when needed

Our business operates 24/7, 365 to respond to property emergencies. The administrative team supports this by participating in an after-hours phone rotation.

This role is expected to:

• Participate in a rotating weekly after-hours on-call phone schedule

• Respond to emergency intake calls outside of regular business hours when on call

• Document and communicate after-hours activity to ensure smooth handoffs

• 3 to 5 years of experience in customer service and/or sales, scheduling, office coordination, and/or administrative support

• Strong verbal and written communication skills with high attention to detail

• Calm, professional demeanor in high-stress or emergency situations

• Highly organized with the ability to manage multiple priorities

• Experience using Quick Books Online (QBO), QB Time, Slack, and Google Workspace (Docs and Sheets)

• Comfortable working in a fast-paced, service-oriented environment

• Experience in restoration, construction, or emergency services

• Spanish fluency

• Experience supporting multi-location operations

• Meaningful role supporting customers during critical situations

• Stable, full-time position with competitive hourly pay

• Collaborative, supportive team environment

• Opportunity to grow with a scaling regional company

We believe in paying competitively for skilled, reliable team members and investing in long-term growth. The…