Regional Receptionist​/Switchboard Operator

Job Posting Information

Date: Feb 7, 2026

Location: SAN ANTONIO, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Regional Receptionist/Switchboard Operator

Job Title: Administrative Asst II

Agency: Health & Human Services Comm

Department: Region 8 Administration

Posting Number: 12147

Closing Date: 04/01/2026

Posting Audience: Internal and External

Occupational Category: Business and Financial Operations

Salary Group: TEXAS-A-11

Salary Range: $2,694.33 - $3,946.25

Pay Frequency: Monthly

Shift: Day

Telework: Not Eligible for Telework

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Job Location City: SAN ANTONIO

Job Location Address: 11307 ROSZELL

Serves as the receptionist and switchboard operator for Regional Administrative Services. Answers, places and routes calls. Answers routine questions and refers callers to appropriate resources. Greets clients and visitors, answers general questions and notifies staff of clients and visitors. Performs administrative or support work, may monitor requests and assign work tasks, sorts and routes mail, and assists with scheduling Regional Headquarters training rooms.

Works under moderate supervision with limited latitude for the use of initiative and independent judgment.

• Attends work on a regular and predictable schedule in accordance with agency leave policy.
• Greets clients and visitors, answers general questions, provides general information and may explain rules/procedures. Directs callers to proper staff (may involve notification to staff that the visitor has arrived.) (30%)
• Answers and routes calls. May refer callers or visitors to services or resources at other agencies or organizations. (30%)
• Performs administrative or support work for Regional Administrative Services (for example, but not limited to typing correspondence/documents, monitoring requests and assigning work tasks, tracking assignments, maintaining logs, completing forms/reports scheduling training rooms at regional headquarters.) (30%)
• Sorts incoming mail for Regional Headquarters office and prepares outgoing mail. (10%)

• Knowledge of modern office practices, procedures, and office machines/equipment.
• Skill in the use of standard agency computer hardware and software such as Microsoft Office Suite.
• Skill in organizing and prioritizing workload.
• Skill in managing multiple priorities.
• Ability to establish and maintain effective working relationships with customers, staff, peers, management and external contacts.
• Ability to communicate effectively orally and in writing.
• Ability to lift, push, pull and carry 30 lbs.

Valid Class C Texas Driver’s License.

High School diploma or GED is required. Experience in performing clerical related work such as receptionist and telephone switchboard operator. Ability to communicate effectively in writing as demonstrated in the application. Skill in computer usage including Microsoft Office Suite.

• May assist with emergency/disaster situations throughout the state.
• Ability to travel which may include overnight stays.
• Salary range is $2,694.33 to $3,946.25. Only former and current Health and Human Services Commission employees will be offered a salary above $2,694.33. Current employees promoting into this position will be offered a salary that meets Human Resources salary guidelines for promoting employees. Former employees may be offered a salary above $2,694.33 if they have recent, comparable experience. Recent experience…