Intake Assistant

Overview

Job Title: Intake Assistant

Location: San Antonio, TX

Industry: Legal

Pay: $50,000 / Annually

Benefits: This position is eligible for medical, dental, vision, and 401K.

Addison Group is partnering with a well-established legal organization in San Antonio that is seeking a detail-oriented and professional Intake Assistant to join their team. This role is ideal for someone who enjoys client interaction, organization, and supporting a fast-paced legal environment.

The Intake Assistant serves as the first point of contact for potential clients and plays a key role in gathering case information, coordinating communication, and supporting attorneys and legal staff. This position requires strong customer service skills, attention to detail, and the ability to manage multiple priorities while maintaining confidentiality.

• Serve as the initial contact for prospective clients via phone, email, and online inquiries
• Collect and document important case details and client information during the intake process
• Conduct preliminary screening of potential cases based on firm criteria
• Enter and maintain accurate records in the firm’s case management system
• Schedule consultations and coordinate appointments with attorneys or legal staff
• Follow up with prospective clients regarding documentation, case details, or next steps
• Ensure all intake documentation is complete and organized for attorney review
• Maintain a professional, empathetic approach when communicating with individuals seeking legal assistance

• 3 years of administrative, client intake, or customer service experience (legal experience preferred)
• Excellent verbal and written communication skills
• Strong organizational abilities with a high level of attention to detail
• Ability to manage multiple tasks and prioritize effectively in a busy environment
• Proficiency with Microsoft Office and familiarity with CRM or case management systems
• Professional demeanor and ability to handle sensitive information confidentially

• Full-time, onsite position in San Antonio
• Standard weekday schedule with occasional flexibility depending on workload
• Opportunity to work closely with legal professionals in a collaborative team setting

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.