Warranty Claims Specialist

Description

Warranty Claims Specialist I is responsible for reviewing warranty and policy work orders and processing warranty claims to CAT and Non‑CAT OEMs. The incumbent will manage daily tasks efficiently to ensure maximum financial recovery offsets warranty spend. The incumbent is expected to model the following practices daily:
1) Demonstrate alignment with the company's mission and core business values;
2) Collaborate with key internal/external resources;
3) Participate in ongoing self‑development.

• Process warranty claims
• Verify product warranty coverage information
• Process warranty claims remittance and variances per OEM requirements
• Organize, note, and submit warranty claims to maximize recovery
• Review, correct, and submit pending, returned, or rejected claims properly
• Administer Product Improvement (PIP), Product Support (PSP), and Field Campaign claims
• Coordinate PIP completion in support of Technical Services technicians
• Review work orders to ensure all required information is present, with supporting details for maximum recovery
• Advise operating department managers, supervisors, and service technicians on warranty philosophy, policy, process, and coverage information
• Maintain departmental and individual goals/metrics established by management
• Work safely at all times and adhere to all applicable safety policies; comply with company policies, procedures, and standards
• Perform other duties as assigned

• Knowledge of principles, practices, and methods of warranty administration for individual equipment and part manufacturers
• Working knowledge and technical proficiency with OEM products
• Knowledgeable with DBS, Claimsi, and Simsi
• Knowledge of DBS platform functionality, including navigating work orders, warranty claim segments, revenue segments, opening/closing, and proper claim coding/coverage application
• Proficiency with MS Office products, e.g., Word, Excel, Outlook
• Demonstrated skills in a metrics‑driven, collaborative, team‑oriented environment
• Understanding of the implications of new information in current and future states and its application to problem solving and decision making
• Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Strong customer service skills; ability to solicit and receive feedback, respond promptly to requests, and meet commitments
• Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations

• One to three years of work‑related skill, knowledge, or experience is preferred
• High school diploma or equivalent required

• None

• Limited travel may be required

• This position involves extended periods in a stationary position; occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others; must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

• This job is performed in a professional, environmentally controlled office environment
• Frequently works at fast pace with unscheduled interruptions

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.