Patient Service Coordinator

Overview

The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology
. This full‑time position will support the Oncology Department at our 5206 Research Drive clinic in San Antonio, Texas. Typical work week is Monday through Friday, 8:30 a.m. – 5:00 p.m.

• Greets patients, checks them in, and informs clinical staff of arrivals.
• Provides, collects, and files paperwork, updates demographics and insurance information, collects co‑pays and provides receipts.
• Answers, screens, and responds to routine questions, routes calls, pages personnel, and communicates messages accurately and timely.
• Checks patients out after examination, schedules return appointments, and provides appointment details.
• Records cancellations and missed appointments, reschedules, and notifies staff.
• Performs general administrative support: filing, maintaining lobby area, keeping office supplies stocked.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines.
• Other duties as requested or assigned.

Level 1

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel required.
• Must successfully complete required e‑learning courses within 90 days of starting the position.

Level 2 (includes Level 1 requirements)

• At least 18 months front‑medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of daily routines and scheduling a plus.

Level Sr (includes Level 1 and 2 requirements)

• At least 5 years front‑medical office receptionist experience with insurance forms and scheduling software required.

Employee is regularly required to sit, use hands to finger, handle, or feel; occasionally required to stand, walk, reach, and lift up to 30 pounds. Requires vision and hearing corrected to normal ranges.

Work requires frequent interaction with patients and staff in a clinic setting.

The company is an equal opportunity employer and provides reasonable accommodations for qualified candidates with disabilities.