Front Desk Receptionist

The Receptionist is the first point of contact for clients, donors, volunteers, and visitors to the organization. This role is essential in creating a welcoming, professional, and compassionate environment while providing administrative and clerical support to ensure smooth daily operations in support of the nonprofit’s mission.

• Greet and assist visitors, clients, donors, and volunteers in a courteous and professional manner
• Answer, screen, and direct incoming phone calls and emails
• Provide general information about the organization’s programs, services, and events
• Schedule appointments and manage shared calendars
• Maintain front-desk organization and ensure the reception area is clean and professional
• Receive, sort, and distribute mail, deliveries, and packages
• Assist with data entry, copying, scanning, and document preparation
• Support staff with administrative tasks and special projects as needed

• High school diploma or equivalent required; associate degree or administrative training preferred
• Previous receptionist or administrative experience, preferably in a nonprofit or community-based organization
• Strong verbal and written communication skills
• Proficiency with Microsoft Office (Word, Outlook, Excel) and basic office equipment
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Professional demeanor with a compassionate and service-oriented attitude

• Bilingual or multilingual skills (preferred but not required)
• Familiarity with nonprofit operations or community services
• Commitment to the mission and values of the organization
• Ability to work collaboratively with staff, volunteers, and the public

• Primarily office-based, front-desk environment
• Ability to sit or stand for extended periods
• Occasional lifting of office supplies (up to 50 lbs.)