Testing Center Coordinator

Testing Center Coordinator

Under the supervision of the Assistant Director of Testing, the Testing Center Coordinator is a full‑time professional position responsible for leading the daily operations of the Testing Center. This role emphasizes active test administration, on‑site supervision of testing personnel, enforcement of established testing policies, and secure management of testing materials.

Hours:

Monday–Friday, 8:00 a.m. – 5:00 p.m.; evening, weekend, and peak period hours, including Saturday coverage, may be required based on center needs.

• Serve as a primary test administrator and proctor for institutional and national examinations, including but not limited to Pearson VUE, CLEP, TSIA, Certiport, correspondence exams, and other approved assessments.
• Maintain consistent on‑floor presence during testing sessions to ensure security, supervision, and operational continuity.
• Coordinate examinee testing programs, including staff, facilities, materials, and test schedules; supervise arrangements for and administration of national testing programs in which the institution participates.
• Verify examinee identity and ensure approved testing accommodations are implemented in accordance with institutional procedures.
• Administer examinations in strict accordance with institutional policies and test publisher guidelines.
• Coordinate daily testing schedules, staffing coverage during shifts, and material preparation.
• Oversee testing session setup and breakdown, ensuring technology, vendor software, lockdown systems, and testing environments meet required standards.
• Monitor testing rooms through camera systems and routine walk‑throughs to ensure compliance with security procedures.
• Ensure accurate documentation of testing activity within institutional and vendor systems.
• Communicate testing procedures and scheduling information to examinees, faculty, and external partners.
• Provide input to the Assistant Director regarding operational needs, staffing coverage, and workflow adjustments.
• Maintain secure storage and controlled access to testing materials in accordance with institutional and vendor requirements.
• Manage inventory of paper‑based, faculty‑provided, and correspondence examinations.
• Ensure accurate logging, tracking, and chain‑of‑custody documentation using designated systems such as Jira or equivalent platforms.
• Coordinate secure receipt, distribution, return, and documentation of testing materials to faculty and external institutions.
• Ensure restricted access to secure storage areas and monitor adherence to exam handling protocols.
• Provide day‑to‑day supervision and guidance to proctors, student employees, graduate assistants, and temporary staff during testing sessions.
• Assist with training and onboarding of testing personnel in accordance with established procedures and vendor requirements.
• Monitor staff adherence to testing protocols and provide performance feedback as appropriate.
• Ensure testing sessions are conducted under appropriate professional supervision at all times.
• Assist in promoting awareness of testing services to students and campus partners.
• Participate in professional development activities to maintain knowledge of testing standards, security practices, and operational best practices.
• Participate in professional associations to promote and enhance professional development and best practices.

• Bachelor’s degree or higher in a related field.
• Three (3) years of related experience.

• Experience administering high‑stakes or nationally standardized examinations.
• Experience supervising staff in a structured or compliance‑driven environment.
• Familiarity with testing platforms and systems such as Banner, Register Blast, ACCUPLACER/TSI, CLEP, DSST, Pearson VUE, or similar software.

• Knowledge of testing security standards and examination administration procedures.
• Ability to confidently enforce policies and maintain professional authority in a high‑volume testing environment.
• Ability to respond calmly and appropriately to testing irregularities and academic integrity concerns.
• Ability to maintain confidentiality and handle sensitive student information in compliance with FERPA regulations.
• Strong organizational skills and attention to detail, particularly in inventory management and documentation.
• Ability to supervise and coordinate staff effectively during peak testing periods.
• Proficiency with student information systems, testing software, and inventory tracking platforms.
• Strong interpersonal and communication skills.
• Ability to multitask and work cooperatively in a fast‑paced, structured environment.

Equal Opportunity/Veterans/Disability Employer.