Housing Authority of Bexar

The Receptionist/Clerk is responsible for the highest level of customer service for both clients and staff in providing a point of contact for walk in traffic, incoming telephone calls and providing office support to the Section 8 and Eligibility departments.

• Answer large volume of incoming telephone calls, assist callers, provide information, and make community referrals, and direct calls to appropriate staff members.
• Provide accurate information regarding application procedures, waiting lists, and qualifications to both callers and walk‑in clients.
• Provide and maintain appropriate forms, as needed.
• Refer clients to staff for appointments or assistance.
• Maintain professional and personable customer service.
• Advise supervisors if client wait time exceeds 15 minutes.
• Sign in vendors or visitors.
• Order/procure office supplies.

• Update and maintain client information and program tracking.
• Make copies.
• Date stamp incoming paperwork and file.
• Open lobby at 8:00 a.m. and close at 5:00 p.m.
• Ensure lobby is clean and organized at all times.
• Note all applicant and client calls are in software system.
• Route incoming mail and paperwork to appropriate staff members.
• Assist in filing duties.
• Sending out mailings and letters.
• Distribute incoming faxes to appropriate places.
• Meter mail, distribute mail and occasionally go to the post office.
• Special projects and other assigned duties as needed.

• Attend department meetings and agency staff meetings.
• Participate in HACSL activities and committees as needed or desired.

• Graduation from a standard senior high school or equivalent.
• Two years full-time paid related job experience.
• Valid driver’s license.
• Able to communicate well in English language, both written and spoken.
• Must be able to multi‑task.
• Ability to work well under stressful conditions.
• General office and clerical skills required.
• Because of the nature of this work, position requires someone pleasant, personable, and patient and having a desire to be of assistance to those in need.
• Able to work with minimum day to day supervision.
• Bilingual Spanish/English preferred.
• Must be prompt and dependable.
• Approach problems pro‑actively and be solution focused.
• Ability to work well with general public, low income individuals, the elderly and disabled.