Client Navigator

Client Experience Navigator
Income Skills & Development Team

Schedule:

Monday-Friday, 8:00 AM - 5:00 PM
Pay Rate: $17/hour

Contract:

Ongoing (no set end date)

Position Overview
We are seeking two motivated and compassionate Client Experience Navigators to join the Income Skills & Development Team with a non-profit organization. This team plays a vital role in helping clients achieve stability and move toward permanent housing by equipping them with financial, employment, and educational resources.
All new hires will receive comprehensive training across multiple functions within the department. After training, placement will be based on individual strengths and team needs. Flexibility and willingness to support various areas are essential for success in this role.

Key Responsibilities

• Provide administrative support, including:
oCreating and maintaining case notes
oFiling, documentation, and general clerical tasks

• Track and report data such as client goals, barriers, and successes using Excel

• Support client services in areas such as:
oResource center assistance
oResume writing and job readiness support
oApplication assistance (employment, benefits, etc.)

• Participate in client events, job fairs, and special projects

• Deliver excellent customer service to clients with empathy, patience, and professionalism

Qualifications

Required:

• Strong administrative and clerical skills (typing, filing, documentation)

• Proficiency in Microsoft Office, especially Excel and Teams

• Ability to manage and track data accurately

Preferred:

• Customer service experience, particularly in a client-facing role

• Strong interpersonal skills with a compassionate, professional demeanor

• Friendly, outgoing personality with the ability to engage clients in group settings and events

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://(Use the "Apply for this Job" box below). Your Rights
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The pay transparency policy is available here:
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For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
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Contents/E
- We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.