Field Services Admin​/Admin Assistant

The Field Services Admin / Admin Assistant is responsible for performing data entry and providing support to Customers and Account Managers by maintaining frequent communication with both parties and helping troubleshoot problems as they arise. This role communicates with existing customers via phone, email, or in-person within a high‑volume environment. Works under general supervision.

• Managing high volume email communication using Microsoft Outlook.
• Data entry into MiTek Business Application and Microsoft Excel.
• Maintaining frequent communication with the customer base and gathering information to ensure their satisfaction.
• Communicating with internal and external teams regarding repair orders and providing status updates.
• Reviewing design plans/ layouts to ensure component and material accuracy and communicating component needs for customers, dealers, and contractors with the plant.
• Communicating with Account Managers and Customer Service Representatives to comply with customer requests and to troubleshoot and solve customer issues as they arise.
• Working with Account Managers to enhance and provide a positive customer experience.
• Attending shows, product introductions, and trainings when necessary.
• Preparing various reports and correspondence as required.
• Performing other duties as required.

• Minimum high school graduate required. Preferred Bachelor’s degree or Associate’s degree in a design‑related discipline.
• Working knowledge and proficiency in the use of computer and business‑related software, including Microsoft applications (Excel, Word, Outlook).
• Working knowledge of various office equipment (computer, scanner, etc.).

• Proficiency in the use of the English language in reading, writing, and speaking.
• Proficiency in the use of business math and algebra.
• Ability to successfully communicate with all organizational levels.
• Ability to communicate clearly via phone and email with co‑workers and management.
• Ability to organize and prioritize workload and manage time.
• Ability to work hours mandated by management.
• Ability to pass a drug test.

• Self‑managing.
• Highly motivated and enthusiastic.
• Good interpersonal skills and good communicator.
• Strong organization skills and detail oriented.
• Be a team player and support the company’s goals.
• Conducts in a professional manner.

• Medical insurance.
• Health savings account with company contribution.
• Dental insurance.
• Vision insurance.
• Basic and voluntary life insurance.
• Disability insurance.
• 401(k) plan with company match.
• Paid vacation and holidays.
• Stock purchase program with employee discount.
• Educational reimbursement.
• Wellness programs and challenges.
• Other supplemental benefits.

The Company is an Equal Opportunity Employer.