Ticketing Administrative Assistant; PT

Ticketing Administrative Assistant

The Ticketing Administrative Assistant provides administrative and operational support to the Season Ticket Membership department to ensure efficient day-to-day business operations. This role assists with ticket member account administration, invoicing support, scheduling coordination, document management, and data entry while maintaining a high level of accuracy and professionalism. The position serves as a key support resource for department leadership and collaborates across internal teams to support season ticket member service initiatives and organizational goals.

• Provides administrative support to Season Ticket Membership leadership, including calendar management, meeting coordination, inbox support, and organization of departmental materials and documents.
• Assists with ticket member account administration, including filing and maintaining season ticket member contracts, processing data entry tasks, and ensuring records are accurate and up to date.
• Supports invoicing, expense reporting, and tracking customer activity while maintaining confidentiality and accuracy of sensitive information.
• Monitors and manages assigned tasks, follow‑ups, and project deadlines to support timely completion of department initiatives and operational requests.
• Coordinates meetings, appointments, and departmental events while communicating effectively with internal stakeholders and external clients.
• Collaborates with team members to improve administrative processes and support service initiatives for season ticket members and prospective clients.
• Performs other administrative and operational duties as assigned.

• High school diploma or equivalent required; additional administrative or business‑related education preferred.
• Minimum one (1) year of administrative, customer service, or office support experience preferred.
• Reliable transportation required.
• Ability to work a minimum of 20 hours per week, including occasional evenings, weekends, and event hours as needed.
• Ability to navigate effectively within an arena or event environment.
• Strong active listening, organizational, and conflict management skills preferred.

• Ability to remain in a stationary position for extended periods while working at a computer.
• Ability to frequently communicate and exchange accurate information in person, over the phone, and electronically.
• Ability to move about the office and arena environment to attend meetings and support departmental operations.
• Ability to occasionally lift and/or move up to 15 pounds.
• Ability to work in a sports and entertainment venue environment with moderate to loud noise levels during events.

SS&E is an Equal Opportunity Employer.

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will