Operations Associate

Role Description

The Operations Associate is a full-time hybrid role based in San Antonio, TX. This role supports day-to-day operational functions, including processing client requests, maintaining accurate records, and ensuring timely completion of administrative and back-office tasks. The Operations Associate will coordinate with advisors and team members to streamline workflows, monitor operational systems, and support compliance and documentation requirements. The role involves regular interaction with clients and internal stakeholders to provide responsive service, resolve issues, and ensure a consistent, high-quality experience.

The Operations Associate is expected to contribute to continuous improvement of processes and support special projects as the firm grows.

We compensate all Operations Associates with a competitive salary. We also offer a majority of an Employer paid Employee Health Insurance Plan and a Company Matched 401k Profit Sharing Plan. Full Detail of other benefits offered at TLWM Financial is available upon request.

• Prepare investment and account paperwork and manage the transfer of assets
• Process various client service items, including withdrawals, beneficiary changes, etc.
• Follow up with clients verbally and in writing to obtain required information
• Compile physical and digital documentation for clients and prospects; download, upload, and manage documentation within secure portals, ensuring accurate filing and record‑keeping
• Manage RMD process
• Deliver superior client service – troubleshoot problems and serve as liaison between Advisor and Client
• Maintain client records in database, including documentation of phone calls and conversations
• Communicate with the broker/dealer, custodian, and product firm contacts
• Ad‑hoc project assistance for advisors and others
• Other duties as assigned

• 5+ years of progressive client service and operations experience within wealth management required
• High school diploma required
• Excellent follow-through and communication regarding status of open items
• Client‑first attitude: ability to interact with clients professionally and respond to clients in a timely manner
• Editing and writing skills to initiate, compose, format, proofread and carefully edit various professional business documents and correspondence
• Strong time management skills; ability to prioritize and coordinate multiple work assignments and deadlines efficiently despite frequent interruptions
• Excellent interpersonal and communication skills; ability to communicate in a pleasant, tactful and effective manner (both orally and in writing), and to handle difficult, sensitive issues
• Ability to analyze situations, define problems and/or objectives, identify relevant factors, formulate logical conclusions and suggest alternative solutions
• Able to work independently with limited direct supervision
• CRM Software experience required;
  Salesforce knowledge highly preferred
• Industry‑specific software/platform experience preferred; LPL, Schwab
• Advanced Technology Skills and use of MS Office (Outlook, Word, PowerPoint, Excel, Teams)