Front Desk Coordinator San Antonio, Texas

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday‑Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

• Lead First Impressions – Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination – Schedule, reschedule, and confirm appointments, ensuring all pre‑visit requirements and authorizations are in place
• Ensure Operational Excellence – Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams – Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space – Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers – Flex as needed to support other centers within your market during staff absences, openings, or higher‑volume days

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient‑facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast‑paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable
  
  Hours:
  
  Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values‑driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life‑Friendly Perks: Paid volunteer time, wellness support, and family‑building benefits

IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn’s Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values:
Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride.

To improve the lives of those we care for by redefining the care experience

To be the nation’s preferred destination for pharmaceutical care of complex chronic conditions

To deliver an unmatched care experience with a foundation in world class service and clinical excellence

• Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
• Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
• Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
• Dependent Care FSA – Pre‑tax savings for eligible childcare and dependent care expenses.
• 401(k) Retirement Plan – Secure your future with a competitive company match.
• Disability Coverage – Voluntary short‑term and long‑term disability plans to protect your income.
• Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
• Life and AD&D Insurance – Financial protection for you and…