Front Office- Insurance Coordinator; Bilingual

Front Office Assistant – Insurance Coordinator

Location: Potranco Smiles

Schedule: Monday – Saturday

Salary: $17 per hour (based on experience)

Reports to: Practice Manager

Key Partnership: Clinical, Billing, and Operations

Department: Operations

Classification: Non‑Exempt

• 401(k)
• Health (PPO/HSA), Vision, Dental
• Disability insurance (STD/LTD)
• Accident Insurance
• Life Insurance
• Employee, Spouse, and Child Life Insurance Options
• Paid Time Off
• Holiday Pay
• Hep B and CPR Certifications
• Career Growth Opportunities
• Company provided online learning courses
• Competitive Compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program

Community Dental Partners is looking for someone who loves being around people. The Insurance Coordinator is responsible primarily for insurance verification and ensuring patients receive a smooth experience. The Coordinator supports patients, staff, and doctors in many ways and helps maintain the front‑office flow.

• Greet patients upon arrival.
• Receive paperwork and insurance information from the Greeter and perform a secondary check for accuracy before scanning into the system.
• Change and update patient status in the computer according to established guidelines.
• Handle routine phone questions regarding appointments, policies, insurance, and treatments; update notes in the system to reflect changes.
• Verify insurance coverage and treatment frequencies when needed.
• Review the schedule in advance to ensure appointments are confirmed and patients are due before confirming them.
• Confirm patients the day before and the day of the appointment; reschedule examination appointments and refer other appointments to the appropriate person if necessary.
• Back up the Greeter when absent or on a trust walk.
• Clean and maintain the front office area/lobby.
• Perform other duties as assigned.

• High school graduate or equivalent.
• Written and verbal communication skills.
• Customer service experience preferred.
• Ability to multitask and prioritize.
• Dependability.
• Team player.

• Ability to work with minimal supervision and demonstrate initiative.
• Flexible and innovative; highly adaptable to a dynamic environment.
• High engagement and supportive of leadership; role model for company values and guiding behaviors.
• Strong attention to detail and task completion.
• Team player with great interpersonal skills.
• Prompt and timely with work schedule.
• Excellent customer service skills and ability to build relationships with new people.
• Knowledge of computer software applications.
• Excellent organizational skills and ability to prioritize workload.

CDP is an Equal Opportunity Employer. Community Dental Partners is an Equal Opportunity and affirmative action employer committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based on job‑related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.