CSO Assistant (Adult Probation

Community Supervision Officer Assistant

The Community Supervision Officer Assistant is often the first point of contact for individuals navigating through community supervision—offering guidance, resolving concerns, and helping connect them to the right resources. This role is ideal for someone who thrives in a fast-paced, people-centered environment and takes pride in being a reliable, compassionate presence.

In addition, this position supports the operations of the Department by assisting the Community Supervision Officers with duties related to individuals placed under community supervision. This position provides guidance and support to clients while ensuring compliance with court orders and rehabilitation programs often requiring visits to their homes, depending on assignment.

Duties and responsibilities include:

• Greet clients cordially and assist with check-in procedures and general inquiries, including home visits (if applicable)
• Operate internal computer systems to manage client intake, scheduling and review as needed.
• Address routine client concerns when assigned officers are unavailable, including coordinating field visits.
• Perform casework that does not require CSO certification, ensuring accurate documentation and follow-through.
• Identify complex client issues and ensure they're directed to the appropriate staff for resolution.
• Exercise privileged communication and maintain up-to-date knowledge of departmental operations and scope.
• Manage sensitive information with discretion.
• Testify in court when required, providing clear and accurate accounts of procedures followed.
• Review and update records in the Case Management System (CMS) and Program Database.
• Work additional time as needed to support departmental needs and ensure client service continuity.
• The office is based in one of our Houston locations and may require frequent travel throughout the Houston Metroplex.
• Company vehicle use based on availability.
• Performs other related duties as assigned.
• Contributes to and helps create a positive work atmosphere by behaving and communicating in a cooperative and amicable manner with supervisors, coworkers, subordinates and members of the public.

Other duties may change at any time with or without notice.

Harris County is an Equal Opportunity Employer.