Senior Operations Specialist, Office 365

OPENTEXT - THE INFORMATION COMPANY

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At Open Text, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

Come make a difference with a great team!

The incumbent will perform responsibilities associated with the functions of document preparation, scanning, and visual comparison following operations and processes for customer applications in a production environment. The incumbent will perform the typical responsibilities associated with the functions of document capture operations in an efficient manner. Errors have the potential for causing delay, expense and/or disruption.

YOU ARE GREAT AT

Document Preparation will consist of:

* Prepare documents according to customer specifications

* Remove paper clips and staples

* Burst multi-part forms into individual pages

* Tape small documents

* Repair pages as necessary

* Make copies required

* Arrange and straighten papers for proper feeding through scanner

* Maintain document order

* Must maintain established quota set for each project

Document Scanning will consist of:

* Will scan pre-prepped boxes of documents according to customer specifications on a high-speed scanner

* Keep correct records of batches scanned

* Scan pages into batches for a pre-determined image count

* Responsible for correct document breaks

* Responsible for image quality and correcting poor images

* Maintain document order

* Responsible for basic scanner maintenance

* Communicate any issues with the scanner or software to supervisor

* Moderate computer skills required to operate scanning programs

* Must maintain established images per hour quota set for each project

Document Quality Assurance & Indexing will consist of:

* Verify image quality and readability after scanning

* Keep correct records of batches verified

* If quality issue is detected, rescan corrected image

* Responsible for removing document break patch papers

* Responsible for image quality

* Maintain document order

* Knowledge-based data entry including a decision-making process to determine, through investigation, that each individual field is populated with correct information retrieved from various sources

* Must maintain established images per hour quota set for each project

* Able to type 40 wpm

* Moderate computer skills required to operate document imaging programs

* Other duties as assigned by incumbent's supervisor

Microfilm and Large Format Scanning will consist of:

* Pull reel, microfiche, jackets, comm fiche and large format according to how they were delivered.

* Adjust and record settings before scanning is initiated.

* For audit purposes verify quality image and index if necessary.

Exports will consist of:

* Migrating images and data

* Prepare for delivery

Staff Support will consist of:

* Training new hires.

* Reporting

* Back up supervisors

This is an hourly paid role. The hourly rate of pay is $15.00 per hour.

WHAT YOU NEED TO SUCCEED

High School Diploma or equivalent required.

Basic reading, writing, and math skills are necessary to follow written orders/instructions and to maintain records.

Intermediate computer skills required (word, excel, outlook, etc.)

Excellent hand-eye coordination and manual dexterity

High attention to detail

Ability to work with minimal supervision and maintain a high level of performance

Working quickly without compromising quality

Prioritization and time management skills

Must be able to lift 35 pounds - continuous requirement through shift

Must be able to work in a structured, fast-paced, production-mailroom environment

Must be able to multi-task

Due to the confidential nature of our business, cell phones and electronic devices, are not allowed on the production floor during work hours. This policy is strictly enforced.

ONE LAST THING

Open Text is more than a global technology leader-we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

Open Text's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability,…