Senior Student Account Representative

Position Information

Position Title:

Senior Student Account Representative

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self‑realization, and the common good.

The Senior Student Account Representative is responsible for serving as the primary point of contact to students and parents with respect to student finances, billing, third party billing and payment options. The Senior Student Account Representative (SSAR) is part of an outstanding team responsible for providing excellent service to students, parents, staff, and faculty. The Senior Student Account Representative reports to the Director of the Business Office.

UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full‑time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents.

Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer‑paid Life/AD&D, long‑term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (
PSLF
) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

• Assists the Business Service Coordinator with training and coordinating frontline service during student orientations and special events involving the Business Office.

• Serves as a direct back up for billing of third‑party vendors, to include military, employer, cross registration, and various educational assistance programs;
• Serves as a direct back up to Business Service Coordinator;
• Prepares timely, accurate billing of student accounts each semester and follows up until payment has been received;
• Monitors and processes refunds to appropriate entities in a timely manner;
• Prepares monthly reports and reconciles subsidiary ledger to general ledger;
• Investigates and resolves any differences.

• Provides information on billing, tuition payment options, parking, holds on registration and financial aid;
• Communicates with other departments (Registrar, Student Success, Financial Aid, Comptroller’s Office, Admissions, Residence Life) regarding student accounts/disputes, collection of past‑due accounts, registration/transcript holds, Title IV refunds, housing deposits, insurance waivers, and parking permits.

• Assists Collection Specialist with the internal collections by communicating to student/parent of payment options, assisting with setting up payment arrangements and the restrictions of the Business Office holds that pertain to registration, transcripts and/or diplomas.

• Performs other duties as assigned.

• Detail‑oriented;
• Effective and clear communication, both verbally and in writing;
• Multi‑tasking skills in a fast‑paced, ever‑changing environment;
• Ability to establish and maintain effective working relationships with students, co‑workers, management, and the general public;
• Ability to effectively diffuse and maintain professional composure with challenging customers;
• Strong skills in operating Microsoft Office Word, Excel, PowerPoint;
• Ability to work effectively with individuals from diverse communities and cultures;
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

High school diploma or its equivalent.

• Three (3) years of customer service experience in an office or other relevant environment.
• Two (2) years of cash handling experience.
• One (1) year of office support experience in higher education.