Administrative Client Concierge

Job Purpose

Serve as the front door representative of exceptional CZ values and culture to callers and guests; and to assist them with making personal connections or gathering information.

Serve as the front door representative of exceptional CZ values and culture to callers and guests; and to assist them with making personal connections or gathering information.

The primary duties and responsibilities of this position include the following:

• Enthusiastically greet callers, connect people, and assist in any feasible manner
• Welcome in-person client guests and serve with warm hospitality during their visit
• Manage the relay of telephone calls to staff, utilizing full potential of the phone system
• Collect, log, and process incoming mail
• Address/label, apply postage, and otherwise process outgoing mail
• Log and distribute inbound shipping (USPS, Fed Ex, UPS, etc.)
• Address/label, weigh, apply postage, and otherwise process outbound shipping
• Process, log, and distribute inbound and outbound courier services
• Manage conference spaces – schedule, catering, cleanliness, furniture, and audio/video
• Seek out opportunities to assist other administrative team members
• Serve as a backup for other administrative staff in the event of absences
• Stock breakroom beverages, snacks, and breakroom supplies
• Stock printers with toner and paper, and report meter readings
• Responsible for office supply inventory and ordering for all offices
• Support employees by serving as a helpful resource and connecting them with information, services, and team members as appropriate
• Other administrative and clerical duties as needed or assigned

Classes, as needed, to enhance or improve skills in programs used daily in completion of tasks.

Daytime business hours in-office with limited flexibility.

• Some hospitality, service, sales, or administrative experience
• High school diploma or equivalent
• Experience using Microsoft Word and Outlook
• Excellent communication skills
• Ability to type 30 wpm
• Approachable, personable, and customer-service oriented

The ability to carry up to 30 lbs is required for the position.